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Job Locations US-NJ-Jersey City
As a Resident Services Coordinator – Multifamily with Hines, you will play an integral role in demonstrating a 5-star resident and guest service experience in every interaction at our community in Jersey City. You will exemplify extraordinary customer service skills as you provide prompt response and showcase your vast knowledge of local entertainment and restaurant venues. Your possessing of in-depth familiarity of the local businesses will be vital to your success. Reporting to the General Property Manager, the Resident Services Coordinator - Multifamily is insightful, helpful, and understands the value of good service. Responsibilities include, but are not limited to:    - Leads by example, lives the standards and behaviors consistent with the core values and culture of the community. - Builds brand loyalty by striving to ensure every resident interaction is positive. - Enthusiastically greets all residents, perspective residents, guests and visitors with a friendly face. - Maintains courteous communication with the owners, residents, their guests, and vendors. - Serves as a point of contact for all residents and guests. - Provides dedicated concierge services for Penthouse Units as described by management. - Provide assistance in ensuring a seamless resident move-in experience. - Assists with the organization and execution of resident & community events. - Maintains pride in the property’s maintenance and appearance needs, by ensuring lobby and public areas are neat and orderly.
Job ID
2024-11651
Category
Property Management - Residential
Job Locations US-NJ-Jersey City
As a General Property Manager - Multifamily with Hines, you will be responsible for managing the daily operations of an assigned Class A property including a designated section for condos and retail space. In addition, you will also be managing the team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Hines policies and procedures. Responsibilities include, but are not limited to:   - Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns - Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports - Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance - Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund - Oversees the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease - Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues - Ensures the property’s maintenance team members comply with the Hines standards with respect to responding and completing resident service requests - Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal - Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed - Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the property and responds quickly and with urgency to client/owner concerns, issues, questions, and requests - Provides leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices - Conducts pricing reviews and implements approved strategy to meet or exceed market and ownership goals - Active involvement in local apartment association(s) ensuring latest local jurisdictional requirements are implemented in a timely fashion
Job ID
2024-11640
Category
Property Management - Residential
Job Locations US-NJ-Jersey City
As an Assistant General Property Manager - Multifamily with Hines, you will be responsible for supporting and assisting the General Property Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports. Responsibilities include, but are not limited to:   - Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset - Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables - Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue - Complete lease/renewal paperwork to ensure completion to company standards - Ensuring the smooth running of our community in a fast-paced environment - Assist the Property Manager with providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability - Maintain effective on-site staff through coaching and mentoring as needed - Work with leasing staff to ensure that leasing/marketing goals are met - Adheres to Hines established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings - Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased - Processes resident move-outs by reviewing lease terms and notice requirements - Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues - Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make-ready tasks with the maintenance supervisor Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed
Job ID
2024-11639
Category
Property Management - Residential
Job Locations US-CA-San Francisco
As a High-Rise Leasing Professional - Multifamily with Hines, you will partner with the Leasing Manager pertaining to the property’s marketing, advertising and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited to:   - Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in - Conduct property tours to future residents and visitors - Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing - Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market - Use and create promotional items and technology to communicate with potential prospects and generate revenue - Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy - Assist the Leasing Manager with the lease renewal program and the communication process - Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew
Job ID
2024-11638
Category
Property Management - Residential
Job Locations US-NJ-Jersey City
As a Leasing Professional - Multifamily with Hines, you will be responsible for partnering with the Leasing Manager pertaining to the property’s marketing, advertising, and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited:    - Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in - Conduct property tours to future residents and visitors - Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing - Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market - Use and create promotional items and technology to communicate with potential prospects and generate revenue - Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy - Assist the Leasing Manager with the lease renewal program and the communication process - Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew
Job ID
2024-11636
Category
Property Management - Residential
Job Locations US-NJ-Jersey City
As a Service Supervisor - Multifamily with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited:    - Manage the completion of all work orders generated from resident requests - Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met - Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives - Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks - Implement and oversee inventory control - Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency - Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance - Prepare and manage the maintenance and capital expense budget for the property - Participate in regional and firm-wide initiatives and assignments - Participate in staff’s evaluation process as needed and determined by Supervisor - Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment - Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations - Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets - Provide staff with correct equipment, tools, and training as appropriate to the property - Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling - Adjust and operate the fire alarm and life safety systems - Monitor and manage building energy use and maintain energy management programs - Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues - Ability to troubleshoot standard operations and repair problems with limited supervision - Successful completion of all required training programs within required timeframes - Able to analyze mathematical data related to financial and operational decisions
Job ID
2024-11635
Category
Property Management - Residential
Job Locations US-NJ-Jersey City
As a Service Technician - Multifamily with Hines, you will be responsible for overseeing technical and mechanical work of the property to meet the standards of Hines. Responsibilities include, but are not limited:    - Complete assigned work orders generated from requests for service in a timely manner - Oversee the property grounds and other amenities by performing general cleaning such as trash and debris disposal, pressure wash breezeways and pool areas, and painting curbs and signage as needed - Be proactive in diagnosing the issues with the property and provide solutions that are in accordance with established Hines policies, standards, and code requirements. - Identifies areas for improvement and provides suggestions to improve overall efficiency and productivity - Prepare vacant apartment homes for leasing and new move-ins via inspection, identify what requests are needed, scheduling with contractors and vendors as needed, and complete all maintenance tasks - Appropriately handle all documentation and other paperwork in a complete fashion without disrupting other service requests - Practice proper safety techniques with all mechanical or electrical equipment malfunctions, reporting any injuries, accidents, or other safety issues to the appropriate contact - Support cost-cutting and expense control programs by verifying parts are up to standards for repair rather than a complete replacement when possible - Follows guidelines for the proper and safe usage of hand, power tools, testing equipment, and safety devices and other items, as well as make sure items are returned - Notify the supervisor about any items needed and evaluate what needs to be re-ordered without being wasteful - Generally competent in understanding and following all current emergency procedures - Adjust and operate the fire alarm and life safety systems - Functional knowledge of the Hines policies and standards - Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment - Successful completion of all required training programs within required timeframes - Possess computer skills to administer the work order programs and building operations - Compute basic mathematical equations - When applicable, *obtain required city and/or government licenses or permits, i.e.: - The EPA CFC Universal Certification Technician certificate - Pool & Spa Operator *  If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit.
Job ID
2024-11634
Category
Property Management - Residential
Job Locations US-TX-Georgetown
As an Assistant Community Manager - Multifamily with Hines, you will be responsible for supporting and assisting the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports. Responsibilities include, but are not limited to:   - Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables - Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue - Adheres to Hines established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings - Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased - Processes resident move-outs by reviewing lease terms and notice requirements - Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues - Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make-ready tasks with the maintenance supervisor - Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed
Job ID
2024-11629
Category
Property Management - Residential
Job Locations US-DC-Washington
As a Leasing Professional - Multifamily with Hines, you will partner with the Community Manager pertaining to the property’s marketing, advertising and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited to:   - Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in - Conduct property tours to future residents and visitors - Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing - Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market - Use and create promotional items and technology to communicate with potential prospects and generate revenue - Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy - Assist the Leasing Manager with the lease renewal program and the communication process - Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew
Job ID
2024-11622
Category
Property Management - Residential
Job Locations CA-AB-Calgary
The Resident Services Coordinator is a dynamic individual who is passionate about planning social events and building relationships through positive interactions. The coordinator will strive to create value for all Residents and Retail Tenants at the complex by developing and implementing enjoyable, creative and unique activities and events to promote the use of the amenities, which consists of a fitness centre, work lounge, outdoor patio and other social spaces. By creating and maintaining a calendar of activities and events that cater to a wide variety of interests, this will assist in building strong resident and tenant relations. This role aims to provide industry leading levels of customer service and first class facilities while recognizing and realizing cost efficiencies. Responsibilities include, but are not limited to:   - Plan and promote ongoing activities and social events for Residents and Retail Tenants. - Assist Residents and Retail Tenants with the booking of private functions, ensure stakeholder needs are met, and manage the online booking system to ensure all scheduled functions take place without incident. - Prepare meeting rooms and other amenities for scheduled functions as required. - Provide amenities and fitness centre orientations and liaise with new Residents and RetailTenants. - Liaise with  Retail Tenants to promote their business at the property. - Create and deliver correspondence (a monthly newsletter/calendar and communication screens) to provide updates of activities. planned as required or permitted in a manner that connects retail and residential as well as cross-promotes Retail Tenants. - Respond to all inquiries in a timely manner and provide excellent customer service to all stakeholders. - Manage the amenities web page by advising the marketing department of any changes required. - Adhere to and manage procedures for amenities usage. - Ensure proper functioning of amenities equipment and maintain supplies throughout the amenities areas. - Oversee contractors/staff regarding the maintenance of facility equipment. - Source out contractual program providers, trainers and/or instructors (yoga, fitness, etc.). - Conduct daily inspections of entire amenities facility. - Create work orders for maintenance staff where required. - Create monthly reports on facility usage and financial reports which include budget variance and summary reports. - Complete event and petty cash reconciliations as required, by event and on a monthly basis. - Purchase music and movies on an ongoing basis. - Responsible to ensure security staff receive training on after hour’s event management and assist with the training of security personnel as required for after hours follow up. - Attend regularly scheduled meetings with the Property Manager ensuring operational requirements of the amenities are being carried out in a timely manner. - Execute all work in a safe, professional manner in compliance with Occupational Health and Safety Legislation. - Ensure local, provincial, & federal laws and regulations are being observed at the community. - Ensure comprehension and compliance with all company policies. - Perform move ins/move outs as required. - Complete other duties as assigned by the Property Manager. - Provide reports and other system data to support leasing and marketing efforts. - Become a point of reference for any questions residents may have. - Comply with all company and regional policies. 
Job ID
2024-11621
Category
Property Management - Residential
Job Locations US-WA-Redmond
As a Leasing Professional with Hines, you will partner with the Assistant Community Manager pertaining to the property’s marketing, advertising and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited to:   - Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in - Conduct property tours to future residents and visitors - Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing - Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market - Use and create promotional items and technology to communicate with potential prospects and generate revenue - Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy - Assist the Leasing Manager with the lease renewal program and the communication process - Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew
Job ID
2024-11620
Category
Property Management - Residential
Job Locations US-TX-Austin
As a Lease-Up Service Supervisor with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision.  You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:   - Promotes a collaborative, team work mindset. - Manage the completion of all work orders generated from resident requests - Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met - Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives - Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks - Implement and oversee inventory control - Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency - Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance - Prepare and manage the maintenance and capital expense budget for the property - Participate in regional and firm-wide initiatives and assignments - Participate in staff’s evaluation process as needed and determined by Supervisor - Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment - Comply with all policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations - Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets - Provide staff with correct equipment, tools, and training as appropriate to the property - Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling - Adjust and operate the fire alarm and life safety systems - Monitor and manage building energy use and maintain energy management programs - Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues - Ability to troubleshoot standard operations and repair problems with limited supervision - Successful completion of all required training programs within required timeframes - Able to analyze mathematical data related to financial and operational decisions
Job ID
2024-11595
Category
Property Management - Residential
Job Locations US-TX-Austin
As a Lease-Up Community Manager with Hines, you will be responsible for managing the daily operations of an assigned property including managing the team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Hines policies and procedures. Responsibilities include, but are not limited to:   - Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations.  Promotes a collaborative, team work mindset. - Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns - Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports - Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance - Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund - Oversees the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease - Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues - Ensures the property’s maintenance team members comply with the Willowick’s standards with respect to responding and completing resident service requests - Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal - Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed
Job ID
2024-11594
Category
Property Management - Residential
Job Locations US-TX-Austin
As a Lease-Up Leasing Professional with Hines, you will be responsible for partnering with the Community Manager pertaining to the property’s marketing, advertising and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited to:   - Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in - Conduct property tours to future residents and visitors - Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing - Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market - Use and create promotional items and technology to communicate with potential prospects and generate revenue - Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy - Assist the Leasing Manager with the lease renewal program and the communication process - Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew
Job ID
2024-11593
Category
Property Management - Residential
Job Locations US-TX-Houston
As a Make Ready Specialist - Multifamily with Hines, you will be responsible for overseeing the quality standards of the vacant units are in market ready conditions that meet the Hines standard. You will perform technical and mechanical duties as needed. Responsibilities include, but are not limited to:   - Actively complete all repairs and improvements to the apartment homes prior to resident occupation as well as verifying the property is maintained up to standards - Assists in maintaining the property such as the grounds, common areas, and amenities - Perform general cleaning, pressure wash, trash removal and other duties as assigned - Inspect all sheetrock and wall finishes for damage and repair/replace as needed - Verify the apartment homes have been properly caulked and sealed as needed around the interior (sink, showers, bathtubs, windows, etc.) - Practice proper safety techniques with all mechanical or electrical equipment malfunctions, reporting any injuries, accidents, or other safety issues to the appropriate contact - Follows guidelines for the proper and safe usage of hand, power tools, testing equipment, and safety devices and other items, as well as make sure items are returned - Identifies areas for improvement and provides suggestions to improve overall efficiency and productivity - Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to ensure compliance - Support cost-cutting and expense control programs by verifying parts are up to standards for repair rather than a complete replacement when possible - Attentive to questions from other service members as well as residents, responding in a respectful manner to complaints about maintenance services, and assign work requests according to urgency and efficiency - Clean and paint equipment - Understand policies and procedures of the company and of the assigned property - Possess computer skills necessary to effectively administer work order programs and building operations - Successful completion of all required training programs within required timeframes - Compute basic mathematical equations - When applicable, *obtain required city and/or government licenses or permits, i.e.: - The EPA CFC Universal Certification Technician certificate - Pool & Spa Operator *If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit.
Job ID
2024-11587
Category
Property Management - Residential
Job Locations US-CO-Broomfield
As a Leasing Professional - Multifamily with Hines, you will be responsible for partnering with the Leasing Manager pertaining to the property’s marketing, advertising and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited to:   - Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in - Conduct property tours to future residents and visitors - Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing - Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market - Use and create promotional items and technology to communicate with potential prospects and generate revenue - Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy - Assist the Leasing Manager with the lease renewal program and the communication process - Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew
Job ID
2024-11586
Category
Property Management - Residential
Job Locations US-CO-Broomfield
As a Service Supervisor - Multifamily with Hines, you will oversee and coordinate all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Willowick standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:   - Manage the completion of all work orders generated from resident requests - Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met - Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives - Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks - Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency - Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance - Prepare and manage the maintenance and capital expense budget for the property - Participate in regional and firm-wide initiatives and assignments - Participate in staff’s evaluation process as needed and determined by Supervisor - Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment - Comply with all Willowick policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards and regulations - Effectively manage personnel overtime usage, audit accuracy and provide approval of personnel time sheets - Provide staff with correct equipment, tools, and training as appropriate to the property - Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling - Adjust and operate the fire alarm and life safety systems - Monitor and manage building energy use and maintain energy management programs - Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues - Ability to troubleshoot standard operations and repair problems with limited supervision - When applicable, obtain required city and/or government licenses or permits, i.e.: - The EPA CFC Universal Certification Technician certificate - Pool & Spa Operator - If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit
Job ID
2024-11585
Category
Property Management - Residential
Job Locations US-WA-Redmond
As a Service Supervisor with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision.  You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:   - Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations.  Promotes a collaborative, team work mindset. - Manage the completion of all work orders generated from resident requests - Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met - Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives - Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks - Implement and oversee inventory control - Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency - Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance - Prepare and manage the maintenance and capital expense budget for the property - Participate in regional and firm-wide initiatives and assignments - Participate in staff’s evaluation process as needed and determined by Supervisor - Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment - Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations - Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets - Provide staff with correct equipment, tools, and training as appropriate to the property - Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling - Adjust and operate the fire alarm and life safety systems - Monitor and manage building energy use and maintain energy management programs - Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues - Ability to troubleshoot standard operations and repair problems with limited supervision - Successful completion of all required training programs within required timeframes - Able to analyze mathematical data related to financial and operational decisions - When applicable, obtain required city and/or government licenses or permits, i.e.: - The EPA CFC Universal Certification Technician certificate - Pool & Spa Operator - If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit
Job ID
2024-11577
Category
Property Management - Residential
Job Locations US-MD-Hyattsville
As a Service Supervisor - Lease-Up with Hines, you will be responsible for overseeing  and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:   - Manage the completion of all work orders generated from resident requests - Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met - Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives - Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks - Implement and oversee inventory control - Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency - Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance - Prepare and manage the maintenance and capital expense budget for the property - Participate in regional and firm-wide initiatives and assignments - Participate in staff’s evaluation process as needed and determined by Supervisor - Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment - Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards and regulations - Effectively manage personnel overtime usage, audit accuracy and provide approval of personnel time sheets - Provide staff with correct equipment, tools, and training as appropriate to the property - Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling - Adjust and operate the fire alarm and life safety systems - Monitor and manage building energy use and maintain energy management programs - Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues - Ability to troubleshoot standard operations and repair problems with limited supervision - Successful completion of all required training programs within required timeframes - Able to analyze mathematical data related to financial and operational decisions - When applicable, *obtain required city and/or government licenses or permits, i.e.: - The EPA CFC Universal Certification Technician certificate - Pool & Spa Operator *  If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit.
Job ID
2024-11553
Category
Property Management - Residential
Job Locations US-MD-College Park
As a Leasing Professional - Multifamily with Hines, you will partner with the Community Manager pertaining to the property’s marketing, advertising and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited to:   - Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in - Conduct property tours to future residents and visitors - Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing - Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market - Use and create promotional items and technology to communicate with potential prospects and generate revenue - Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy - Assist the Leasing Manager with the lease renewal program and the communication process - Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew
Job ID
2024-11533
Category
Property Management - Residential

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