Hines

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Job Locations UK-London
Responsible for all aspects of the day-to-day management and delivery of all engineering services to the occupiers, the role involves the project management of plant and space refurbishment within a live site. Facilities Managers are responsible for maintaining the highest levels of hospitality and customer service while ensuring that service delivery, financial management, and project timelines are met in accordance with contractual agreements.   - Responsibility for the management of service contracts, the assessment of quotes and fees to ensure best value and deliverability. - To co-ordinate and develop a first class service team with key service contractors. - Hold progress monitoring meetings, at least monthly, with the services maintenance contractors to monitor compliance with the contract scope of works and progress with the planned preventative maintenance activity. - Control costs in line with budget (or agreed variances) associated with planned maintenance and additional works. - Supervise the maintenance audit regimes and safe systems of work, and actively manage continuous improvement by the contractor. - Supervise the provision of all service delivery to buildings under management, having regard to the standards required. - Develop and maintain ethical and courteous relations with clients, occupants, landlords, and service partners. - Meet with key partners regularly to share facilities information, solicit input, and resolve issues effectively. - Ensure any communication received for the property is dealt with in a timely and efficient manner. - Inspect sites regularly to guarantee that building appearance is maintained at the highest quality standard; Monitor and review work order resolution and preventive maintenance programs. - Prepare set, assess and monitor the service budgets, in consultation with the Surveyors. - Maintain proper records of expenditure and spending commitments, using appropriate technology provided.
Job ID
2024-11655
Category
Facilities Management
Job Locations DK-Copenhagen
What we’re seeking:   Acting as the ‘face’ of Hines to our clients, this role will be instrumental in the smooth and ever-improving operation of the Hines Nordics commercial portfolio. As a result of our ongoing success, a fantastic opportunity has arisen to join our market leading team on a full-time basis to strengthen our ‘Management Services’ team in Denmark and potentially other locations. As Commercial Operations Manager you will be responsible for the operational management and supporting the strategic direction of our commercial assets.  - Client liaison and cultivating relationships with our occupiers. - Understanding what our clients want and, to the degree possible, ensuring we deliver. - Lease analysis and negotiation. Working through the best package to offer to large commercial prospects. - Driving revenue and efficiency opportunities in the managed properties. - Driving outstanding client and customer satisfaction scores. - Continual process improvement - fully documenting, rolling out and maintaining a strict set of procedures on ‘how to’. - Develop a variance analysis process, to help us better understand how we perform against budget and driving improvement from analysis. - Managing the provision of an annual maintenance CAPEX and OPEX forecasts. - Manage the identification of energy improvement initiatives and cost plan to achieve.  - Understand and advocate implementation of Hines global sustainability initiatives and objectives. - Ensuring applicable training is completed (e.g. professional development, Hines Experience Academy and Customer Relationship Management). - Maintain professionalism and compliance with applicable company policies and procedures. - Identify opportunities, develop strategies and promote methods to mitigate risks as well as to optimize technical management strategies across the Hines Nordics portfolio. - Upholding Hines’ ethical standards through meticulous compliance.
Job ID
2024-11653
Category
Facilities Management
Job Locations US-CA-Brisbane
As a Maintenance Technician with Hines, you will maintain basic operation and maintenance of assigned building equipment and systems by routinely reviewing operating conditions and established programs to understand and resolve any abnormal operating issues.   This is a fantastic opportunity to work with a fast-growing, bio-tech company in a brand new, state of the art headquarters buildings in the South San Francisco science. When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come. Responsibilities include, but are not limited to:    - Assist with performing general maintenance and repairs on all mechanical, electrical, plumbing and HVAC systems including, but not limited to pumps, chillers, boilers, air compressors and air handling units.  - Make adjustments and changes to HVAC and related equipment in order to maintain established operating criteria within the guidelines set forth by the Supervisor. - Perform general repairs, maintenance and replacement of building components including, but not limited to: building fixtures and appliances, plumbing and electrical. - Participate in the water treatment chemical programs established in the property, including understanding of pure water systems. - Maintain operation logs and files, where appropriate, to include, but not limited to: central plant operations, chemical consumption logs and other equipment or operation inspection logs specific to the property. - Apply basic knowledge and skills in HVAC distribution and controls in order to make adjustments and/or corrective actions to resolve work orders. - Provide prompt and courteous response to tenant requests within the guidelines set forth by Hines. - Maintain ethical, professional and courteous relations with contractors and tenants. - Establish and maintain a cooperative working relationship with the entire operation staff and perform as a team member. - Demonstrate full competency in all current Hines and property emergency procedures. - Develop understanding and usage of fire alarm and life safety systems at assigned property. - Adhere to all Hines property policies and procedures and perform all duties in a safe manner. - Actively participate in required training activities and seminars. - Assist with laboratory furniture move, and bracing of lab equipment.
Job ID
2024-11613
Category
Facilities Management
Job Locations UK-London
As the Associate Director - Property Management you are fully responsible for all aspects of the property management of an allocated portfolio of commercial properties. This role will support junior colleagues with their ambitions to become qualified and experienced as well as in their management of properties.  You will also work with Associate Directors to encourage initiatives that will benefit the company, colleagues, clients and stakeholders of the business; review policies and introduce new or different policies to ensure the company is up to date with the latest standards; and propose paths to implement the above.   - To ensure that all properties within the portfolio are managed effectively and efficiently and to ensure value is maximised, voids kept to a minimum and clients’ objectives achieved. - Ensure that company policies and procedures are consistently applied to the required standards. - To Work alongside Facilities Management Team to oversee day to day maintenance matters within the allocated portfolio including day to day, contracted and cyclical maintenance. - Head up project management of major internal and external works along with relevant professional consultants. - Ensure data, e-mails and client files are updated. - Take responsibility for the collection of rents and service charges. - Ensure service charge budgets and reconciliations are correct and produced in a timely manner. - Make certain that service charge expenditures versus the budgets, throughout the financial year, are appropriately managed. - Implement a programme of regular site visits to ensure all buildings are in good order and that records of such inspections are kept and followed up. - Ensure insurance claims are being processed efficiently and correctly. - Develop processes to effectively circulate information and communicate regularly with tenant’s concerning management issues. - Have a thorough understanding of Landlord and Tenant Act and related lease restrictions. - Ensure that fees are issued as and when appropriate for works excluded from the management contract. - Prepare ad hoc reports including formal client reporting as required for issue to internal and external parties.
Job ID
2024-11588
Category
Facilities Management
Job Locations US-IL-Deerfield
As an Assistant Facilities Manager with Hines, you will act in a supporting role for Facility Managers, take ownership of certain elements of the Facilities Operations Scope of Work and run entire projects, and provide response and coordination of resolution for specific requests.   - Client relations - Facility operations - Contract administration - Budget management
Job ID
2024-11573
Category
Facilities Management
Job Locations US-TX-Plano
As the Facilities Coordinator with Hines, you will drive the flow of facilities related service requests, ensuring good communication with customers and maximizing the productivity of the entire facilities team. Responsibilities include, but are not limited to:   Work reception and triage - Receive service requests, ensuring all data is properly captured and logged in the system of record. - Triage requests to identify needs, impact, and urgency and solicit additional required information. - Obtain any necessary approvals for work prior to issuing work orders. - Ensure accuracy and detail of service requests. - Update service requests when status updates and/or information from peers, landlords, and other vendor partners is received. - Communicate regularly with customers regarding status updates and service requests ensuring that all requests are handled promptly and services are tailored to the individual. - Develop and maintain ethical and courteous relations with clients, occupants, landlords, and service partners. - Serve as an ambassador for the client brand and promote a positive brand image. Work scheduling and dispatch - Prioritize and assign service requests to the appropriate service provider. - Ensure that work orders are properly generated, planned, and closed in relation to preventive maintenance and inspection service level agreements. - Prepare maintenance schedules for all major equipment and serviced areas according to mid/long-term plans. - Monitor adherence to agreed schedule and collect execution feedback; Make schedule adjustments as necessary. Knowledge management - Properly record all work in the system of record. - Maintain updated content in the account knowledge base. - Assist with data extraction, interpretation, and reporting for service requests and work orders. - Serve as the administrator for the computerized maintenance management system. - Assist with communications and coordination of response activity during emergencies.
Job ID
2024-11558
Category
Facilities Management
Job Locations UK-London
The Assistant Facilities Manager will support the Senior Facilities Management team. Daily responsibilities will include liaison with service partners making sure that all risk assessments and method statements are completed and filed before works are carried out, dealing with any service partner invoicing, keeping the H&S platform updated, obtaining quotations, instructing and chasing up work. Extensive software skills are required, as well as Internet research abilities and strong communication skills.   - Supports the Senior Facilities Management team in various administrative duties, including facility and general maintenance services - Protect the interests of the client / Helix Property Advisors as their representative, and conduct any facilities/building related business in a professional and business-like manner at all times. - Updating and management of the RiskWise system - Auditing of site logbooks and management - Answer and direct phone calls assisting with helpdesk jobs - Organise and schedule meetings and appointments - Produce and distribute correspondence - ESG initiatives across portfolio - WELL ratings - Monthly meter readings - Assisting the Senior Facilities Managers where required with service charge budgets - With approval of the FM/Property & Asset Manager, instruct contractors responsible for Planned Preventative Maintenance work, ensuring work is within budget and completed on time - To assist with running reports as required
Job ID
2024-11538
Category
Facilities Management
Job Locations US-CA-South San Francisco
As the Workplace Experience Specialist with Hines, you will act in a supporting role for a client's operations, take ownership of certain elements of the facilities operations scope of work, run projects, and provide response and coordination of resolution for specific requests. Responsibilities include, but are not limited to:   - Handle day-to-day operations and serve as the first point of contact for client service requests and facility-related issues. - Maintain a personal daily to-do list to assist in tracking all pending items. - Gather weekly highlights and review with the Soft Services Manager. - Deliver exceptional service quality as reflected in client feedback. - Assist with the development and distribution of occupant-facing communication and guides. - Oversee space tours, including developing tour plans, providing tours, and training tour guides for onboarding. - Manage relationships with key internal and external vendor partners (Engineering, Vendors, Contractors, etc.). - Obtain and file vendor insurance certificates, maintain client and vendor contact lists, emergency contact lists, and other pertinent records and files. - Conduct vendor walkthroughs to proactively assess repair or service needs. - Monitor all periodic services (e.g., cleaning, security, access system, break room program, kitchen/appliance maintenance, and office supplies). - Complete assigned site inspections in accordance with SLAs and KPIs to maintain the functionality and aesthetics integrity of occupied spaces across the portfolio. - Monitor and manage contracts and compliance. - Collaborate with internal and/or external sourcing professionals to source local services and goods through third-party suppliers, maximizing utilization of preferred vendors and spending with Minority/Women-owned Business Enterprises. - Organize leadership requests and see them through. - Communicate regularly with employees regarding status updates and service requests, ensuring all requests are handled promptly, professionally, and tailored to the individual. - Ensure all work is recorded in the applicable system of records. - Assist with business continuity and emergency preparedness planning. - Conduct market research and compare costs and benefits when evaluating new vendors for presentation to the client management team. - Assist the Soft Service Manager in developing and overseeing the detailed, zero-based annual operating budget. - Assist the Soft Service Manager in drafting monthly/quarterly variance reporting in a timely manner. - Assist with billing, invoicing, and other client charges in compliance with facility service agreements. - Review and issue all proposals before sending to Coupa for obtaining purchase orders. - Report trends and issues requiring programmatic reviews.
Job ID
2024-11528
Category
Facilities Management
Job Locations UK-London
The role will be based in our head office in Arne Street, Covent Garden and is that of a Graduate Property Manager. The role is suitable for a recent graduate or somebody with up to 1 year' experience in the industry. Helix will support the individual through their APC. The role itself will be to assist the team in all aspects of day-to-day property management and the individual will be expected to:   - Carry out various property management tasks as directed. - Ensure that company policies and procedures are consistently applied to required standards. - Work alongside the facilities management team to oversee day-to-day maintenance matters including day-to-day, contracted and cyclical maintenance. - Assist with the project management of internal and external works alongside the relevant surveyor or professional consultant. - Manage data and e-mails and ensure all client files are kept up to date. - Issue and assist with collection of rents and service charges. - Assist in developing service charge budgets and reconciliations. - Manage expenditure against budget throughout the financial year. - Carry out regular site visits to ensure all buildings are in good order and complete inspection reports remotely. - Ensure insurance claims are processed efficiently and correctly. - Circulate information and communicate regularly with occupiers. - Have an understanding of Landlord and Tenant Act and related lease restrictions. - Ensure that fees are issued as and when appropriate for works excluded from the management contract. - Prepare ad hoc reports as required for issue to internal and external parties. - Liaise with the Facilities Management Team on the condition of Health and Safety compliance. - Consider ESG as part of the Property Management instruction and ways to improve the sustainability and working environment for the occupiers.
Job ID
2024-11466
Category
Facilities Management
Job Locations US-NY-New York
As a Senior Facilities Manager with Hines, you will take full responsibility and commensurate authority for the management of all vendors, processes, budget, and assigned personnel on behalf of a fast-paced and growing corporate office client. You will act to support the client company’s ability to provide its employees with a daily work environment consistent with their culture and high standards, and have the opportunity to take ownership of the assigned site(s) and implement client’s standard operating procedures. Responsibilities will include, but are not limited to:   - Implement a long-term & short-term facility management strategy that aligns with the Firms’ evolving goals and objectives - Manages facilities services through a team of facility professionals including FMs, AFMs, Coordinators and several key outsourced vendors - Ensures outstanding levels of service to the client and prompt issue resolution - Manages performance of vendors ensuring services are delivered in accordance with the contract and to agreed standards and tracking to completion - Liaison with lines of businesses contacts and operating team for efficient flow of communication - Develop and manage the facilities budget, including but not limited to operating & capital expenses
Job ID
2023-11207
Category
Facilities Management

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