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The role will be based in our head office in Covent Garden and is that of a Senior Surveyor.
The role will consist of the management of predominately Central London multi-let offices and the successful candidate should have prior experience of managing similar assets and the skills to take full ownership of all aspects of day-to-day property management, delivery of property management services and client care. The role will report into an Associate Director. The team is led by a Director who will maintain oversight and support, as required. Graduates and a Property Administrator support the wider team.
The individual will be expected...
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Role Profile
As General Manager you will lead your team to create positive, memorable experiences for our residents while ensuring that properties meet operational, financial, and business performance goals. You will champion and execute company strategies related to property management operations, driving improvement and operational excellence.
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Develop the annual Business Plan in collaboration with Operations and Sales management. Monitor the plan through weekly forecasts.
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Manage contract negotiations with suppliers and partners.
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Actively participate in the commercialization of...
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The Maintenance Manager will be responsible for overseeing all daily maintenance operations of the residence to ensure a safe, welcoming, and efficient environment for clients.
This position requires technical training, excellent coordination and follow-up skills, decision-making ability, and a customer-oriented focus.
The Maintenance Manager is responsible for coordinating all essential functions to offer first-class service to our residents. This will include corrective actions, legal-technical maintenance, and preventive measures.
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Provide support in signing contracts with...
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Together with the General Manager, the Receptionist will be responsible for carrying out all daily front desk operations to ensure a safe, welcoming, and efficient environment for our guests. This role requires coordination, administrative skills, and a customer-oriented approach.
The Receptionist executes the implemented processes so that all guests receive the best possible service. They operate from the reception area, remaining available and with a friendly smile to meet the needs of guests.
aparto offers a warm, welcoming, and exciting place to live. The Receptionist should enjoy hosting and delivering a great guest experience.
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The asset's General Manager will be responsible for overseeing all daily operations to ensure a safe, welcoming, and efficient environment for residents.
This role requires strong management skills, excellent decision-making abilities, and a customer-oriented approach. The General Manager is responsible for coordinating all essential functions to offer first-class service to our clients and residents. This includes managing both internal departments and external service providers within the student housing.
Additionally, they will actively participate alongside the sales team in marketing and commercializing the property.
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You will be joining at a hugely exciting time for Helix with the opportunities that the acquisition by Hines brings including the growth of the portfolio and an increased focus on ESG and technology.
You will fully responsible for overseeing and managing the service charge team, in addition to managing your own portfolio of properties.
- Accurately code, seek authorisation and process supplier invoices, credit notes and other transactions
- Complete supplier reconciliations
- Prepare supplier payment runs, these can be manual cheques, BACS or other means.
- Present payment runs to senior staff for authorisation
- Process payment...
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As a Facilities Manager with Hines, you will have full responsibility and commensurate authority for the management of all maintenance and operations functions, budget, and assigned personnel at a leased site. Responsible for maintaining highest level of customer service by responding to client service requests dispatched through a central help desk, scheduling preventive maintenance, providing support to other Corporate Real Estate and Facilities Management department groups, and all business unit administrators. Responsibilities include, but are not limited to:
- Develop and maintain ethical, professional, and courteous relations with site occupants, contractors, and clients.
- Handle the administration and...
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Role Profile
Based in Bologna to oversee the opening of our fifth aparto Student Housing residence, aparto Bologna San Vitale, the General Manager plays a pivotal role in ensuring the successful launch and long-term performance of the property.
You will lead the Operations Team (Front Desk, Housekeeping and Maintenance), ensuring the building is consistently maintained to an exceptional standard. You will collaborate closely with the Facilities Team to ensure full compliance with Health & Safety and Fire Safety requirements, following all daily, weekly, and monthly procedures.
As General Manager,...
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Role Profile
As an Assistant General Manager at aparto, you play a pivotal role in ensuring the success of our student communities. You'll work closely with the General Manager to oversee daily operations, ensuring smooth running of the property. You will lead a diverse team and lead the selling of accommodation at our site, including face-to-face sales, on site marketing, telephone and email correspondence, mixed with excellent customer service and front of house administration. The role carries a high level of personal responsibility, including ensuring the property is health and safety compliant, overseeing budgets, managing positive relationships with stakeholders such as parents and universities, promoting aparto as...
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Role Profile
Based in our first Milan accommodations, the Receptionist is a key role for the success of our residences. You’ll be part brand new aparto Student Housing team. Just as important: you are responsible for every aspect of the aparto guest stay during your shift.
You operate mainly in the reception area where you are open and available with a friendly smile to meet all the needs of students and the questions of new potential guests. This goes way beyond old school reception duties: you and your team members are the aparto’s super-skilled hosts and responsible for the entire aparto guest experience.
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Role Profile
As a Sales & Service Assistant, you will be responsible for leading the sales efforts for our Caton Court accommodation. This includes conducting face-to-face sales, implementing on-site marketing strategies, and handling telephone and email inquiries, all while maintaining a high standard of customer service and managing front-of-house administrative tasks. We are looking for a proactive and confident individual who is comfortable approaching potential customers and driven to achieve leasing targets.
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Performing general reception and administration duties, including being the initial point of contact for current residents and contractors...
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You will be joining at a hugely exciting time for Helix with the opportunities that the acquisition by Hines brings including the growth of the portfolio and an increased focus on ESG and technology.
You will fully responsible for overseeing and managing the service charge team, in addition to managing your own portfolio of properties.
- Provide leadership, guidance, and coaching to the service charge team
- Line management responsibility
- Identify and provide ongoing training to ensure the team has necessary skills and knowledge
- Set clear goals, monitor performance against KPIs, and conduct regular reviews
- Prepare annual reconciliation and accounts in...
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The role will be based in our head office in Covent Garden and is that of a Graduate Surveyor. The role is suitable for a recent graduate and Helix will support the individual through their APC.
The role itself will be to assist the team in all aspects of day-to-day property management and the individual will be expected to:
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Carry out various property management tasks as directed.
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Assist in implementing company policies and procedures and ensure that these are consistently applied to required standards. Also, to be conscious of these policies and procedures to protect the interests of Helix and...
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Responsible for all aspects of the day-to-day management and delivery of all engineering services to the occupiers, the role involves the project management of plant and space refurbishment within a live site.
Facilities Managers are responsible for maintaining the highest levels of hospitality and customer service while ensuring that service delivery, financial management, and project timelines are met in accordance with contractual agreements.
- Responsibility for the management of service contracts, the assessment of quotes and fees to ensure best value and deliverability.
- To co-ordinate and develop a first class service team with key service contractors.
- Hold progress...
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Role Profile
As an Assistant General Manager at aparto, you play a pivotal role in ensuring the success of our student communities. You'll work closely with the General Manager to oversee daily operations, ensuring smooth running of the property. You will lead a diverse team and lead the selling of accommodation at our site, including face-to-face sales, on site marketing, telephone and email correspondence, mixed with excellent customer service and front of house administration. The role carries a high level of personal responsibility, including ensuring the property is health and safety compliant, overseeing budgets, managing positive relationships with stakeholders such as parents and universities, promoting aparto as...
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IHRE AUFGABEN:
- Verantwortung der operativen und strategischen technischen Objektbetreuung
- Koordination und Steuerung größerer Mieterausbauten, Umbauten sowie Renovierungs-und Instandsetzungsmaßnahmen
- Mitwirkung bei der Budgeterstellung und -planung von Instandhaltungsmaßnahmen
- Ausschreibung, Verhandlung und Erstellung von immobilienbezogenen Verträgen (z.B. Dienstleistungs-, Bau-und Mietverträge)
- Steuerung von Property bzw. Facility Managern und weiteren externen Dienstleistern (bspw. Architekten)
- Optimierung des Gebäudebetriebs (insbesondere unter anlagenspezifischen & nachhaltigen Gesichtspunkten)
- Kontrolle von operativen Projektprozessen im...
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This role might suit someone who is friendly, reliable and has great attention to detail. This new and exciting opportunity is tailored towards someone who is looking to join an award winning student accommodation platform and work alongside a like-minded team.
To support our sales & leasing, provide best in class customer service and administrative support to the aparto team.
- To manage all general student related queries and correspondence
- To provide weekly performance updates to the management team.
- To ensure that our Marketing Suite is kept up to date and ready for site tours.
- To make appointments and assist with viewings of the Marketing Suite
- To...
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Role Profile
Based in our North Dublin Portfolio, the General Manager is a critical role for the success of our residences. You’ll manage the residence; maximising income through effective budgetary management as well as maintaining year-round occupancy levels through in person and digital sales. You will manage a team to coordinate all functions essential to delivering first class service to our student residents, this will include repairs, cleaning and security through a mix of directly employed staff and external contractors. You will work with the central facilities and Health and Safety teams to ensure your building is managed safely and in line with statutory compliance. You will also work closely with...
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Pivotal in enhancing organizational efficiency and effectiveness, primarily through data analysis and process improvement. This role involves analyzing complex data sets to identify trends and inefficiencies, recommending strategies to streamline operations, and implementing cost-reduction initiatives. Additionally, the Senior Analyst will lead and support cross-functional projects, ensuring alignment with business objectives, and adhere to deadlines and quality standards. Effective communication and collaboration with various departments are essential. This role also demands staying up-to-updated with industry trends, fostering a culture of continuous improvement, and providing leadership and mentorship to junior staff. The position requires a strong analytical...
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IHRE AUFGABEN:
- Verantwortung der operativen und strategischen technischen Objektbetreuung
- Koordination und Steuerung größerer Mieterausbauten, Umbauten sowie Renovierungs- und Instandsetzungsmaßnahmen
- Mitwirkung bei der Budgeterstellung und -planung von Instandhaltungsmaßnahmen
- Ausschreibung, Verhandlung und Erstellung von immobilienbezogenen Verträgen (z.B. Dienstleistungs-, Bau- und Mietverträge)
- Steuerung von Property bzw. Facility Managern und weiteren externen Dienstleistern (bspw. Architekten)
- Optimierung des Gebäudebetriebs (insbesondere unter anlagenspezifischen & nachhaltigen Gesichtspunkten)
- Kontrolle von operativen Projektprozessen im...