As the IT Asset Manager, you will be responsible for overseeing the daily activities of the technology purchasing function; reviews technology purchasing decisions, orders, and vendor contracts; assists with the ordering of materials and supplies from vendors; researches, interviews, and negotiates with suppliers to obtain prices and specifications; creates purchase orders for the acquisition of materials and performs related administrative tasks. Responsibility include but are not limited to:
Procurement and Billing
- Serves as primary point of contact for IT hardware and software purchases
- Responsible for complex IT Billing processing including department/company billbacks with users spanning multiple cost centers
- Maintain IT budget that covers all enterprise software
- Establish and maintain vendor relationships
- Negotiate with vendors for the best price over contracted services and purchases
- Provide internal pricing quotes for items and preparing orders with suppliers.
- Issues purchase orders assuring required approvals and documentation is completed for payment, and maintaining electronic filing for administrative records
- Responsible for all internal billing processes of globally purchased software to the respective locations and personnel, including merge of domestic, international and contractor cost center data
- Work with all vendors and regions on any outstanding invoice payments/issues.
- Supports adherence to company policy, rules, and regulations such as procurement policies; Returns to submitter for correction or additional information when not within guidelines
Licensing Manager
- Review and understand all software licensing terms to ensure corporate compliancy and best licensing recommendations for the company.
- Maintain accurate data and tracking logs for IT contracts, renewal information and special terms within the ITAM platform, Flexera.
- Manage all annual license and HW/SW maintenance renewals from data gathering to purchase through billings.
- Effectively address and resolve all internal and external licensing questions and issues
- Review new software requests and work with several groups to provide proper determination of request
- Regularly audits and reconciles all cloud licensing user assignments for terminations, changes, and discrepancies.
- Primary point of contact with vendor for contract, procurement, and support issues on several cloud applications.
- Primary administrator and owner for Docusign, WDesk, Smartsheet, AutoCAD and other applications
- Provide HelpDesk and Regional IT staff with guideline for assigning Microsoft, Adobe, Zoom and other applications
- Other duties as assigned and required
IT Asset Management
- Documents and communicates purchase and procurement guidance for annual budgeting purposes via the Property Budget and Central Budget worksheets
- Create and provide reports for cloud licensing assignments on a per person basis semi-annually to support budget processes
- Identify future opportunities for savings
- Coordinate with selected vendors on supply and delivery of purchased items
- Maintains repository of enterprise software licenses/keys
- Track expenditures and assist with budget reconciliation and forecasting
As a Development Summer Analyst Intern in Denver with Hines, you will:
- Gain hands-on development experience through interactions with teams specializing in all facets of real estate development and investment.
- Assist with the underwriting and lease analysis of new projects and asset management of operating properties.
- Provide research support and assistance by gathering data on newly available properties, transactions, tenants, tenants in the market, and new developments and inputs data into appropriate databases.
- Possible assignments include new development projects, acquisitions and dispositions, and asset management.
- Work on Hines’s top-quality assets with daily exposure to highly seasoned real estate professionals.
- Contribute meaningfully to processes and decisions that impact Hines’ world-renowned properties through market research, due diligence, financial analysis, and a range of other responsibilities.
The Marketing Manager develops and executes strategic and tactical marketing plans that drive occupancy and leads to achieve optimum leasing and financial performance in line with teams business development plans.
This is a unique opportunity to join an ambitious team within a leading international investment company and work on an increasing portfolio of large scale residential platforms. This role focuses on Spanish Real Estate projects and on continuing to grow the existing Hines brands in the Spanish market (such as the student brand, aparto) as well as launching our brands in the build-to-rent and logistic spaces. Responsibilities include, but are not limited to:
- Work as part of the Hines Spain team, based in Barcelona to set and deliver the annual marketing property strategies
- Delivers and executes marketing plans aligned to business objectives, ultimately reaching or beating revenue targets
- Delivers innovative and creative resident acquisition and retention campaigns, ensuring these have accurately recorded and reported ROI
- Selects, manages and coordinates agencies and external partners
- Develops lease-up strategies for new properties, including planning, coordination, and support of execution with local onsite leasing teams
- Develops and maintains relationships and communications with relevant business partners and associations
- Oversees the country digital strategy and execution along with contributing to the broader international digital strategy
- Manages performance analytics for all marketing activities and regular reports on campaign and project performance
- Manages the in country PR agency for all asset related PR
- Is the brand guardian and steward for all assets
- Is an integral part of the team launching the aparto and living brands to existing and potential business partners and the target market of domestic and international students
- Acts as brand ambassador of the living group within Hines
- Provides information and creates presentations for client reporting, proposals and pitches
- Sets marking budgets, undertakes reforecasts and controls expenditure
- Takes an active interest in the business continually thinking of new ways to build upon the success of campaigns
- Undertakes bi-annual assessment of suppliers and partners, covering their delivery, quality of products or services and costs
As the Asset Manager for Hines, you will serve as the primary owner’s representative and single point of responsibility with respect to each asset for which she or he is responsible, and as such, will provide leadership with respect to the asset management of existing and future properties. Responsibilities include, but are not limited to:
- Act as the key interface between an asset’s owner (and lender where applicable) and Hines senior Regional personnel.
- Provide leadership and oversight for all aspects of selected existing properties’ performance.
- Develop short and long term strategies designed to maximize the value and tenant satisfaction of each asset.
- Monthly, quarterly and annual property reporting required by Owner, Lender and Region.
- Intercept and address day-to-day and mid-level issues; communicate high-level issues to owner and subsequently help owner address them.
- Create annual property valuation analyses for each asset. As part of this process, perform market analysis and develop leasing objectives, operating and financial budgets, and operating/capital/redevelopment project plans.
- Monitor property operating and financial performance to ensure established goals and objectives are being achieved.
Discuss material variances with Accounting functions; determine key drivers creating variances and appropriate corrective action to be taken to mitigate negative variances or changes in market conditions.
- Manage the leasing activity of certain properties to include creating lease analyses, drafting proposals, negotiating economic/legal terms, and working closely with legal counsel in review of lease documents. Review and approve all applicable authorizations and lease documents prior to ownership execution.
- Manage the relationship with the actual tenants and potential ones. Focus on client relationship management.
- Review and approve pricing for capital/tenant improvement projects and contracting, then ensure that financial controls are in place during construction, including reserve draw procedures.
- Understand the current value and projected future performance of each asset; develop hold/sell recommendation in accordance with owner’s thesis for ownership.
- Provide support for capital transactions, including refinancing and dispositions. Work with Acquisitions and Development functions performing due diligence functions and integrating newly-acquired or developed properties into the portfolio.
- Serve as a team member of various project teams as required to facilitate company needs.
- Act as a team member with all Hines employees.
- Comply with all Hines policies and procedures.
As an Administrative Assistant with Hines, you will provide administrative support to a team or department. Responsibilities include, but are not limited to:
- Serve as the administrative support to assigned team members by coordinating, facilitating, recording, and communicating their individual, group, and company-wide activities.
- Answer phones, forward accurate and detailed messages, facilitate conference calls and, as appropriate, disseminate general information to callers.
- Coordinate activities for assigned team members such as travel arrangements, meetings, interviews, and conference calls.
- As requested, compose various documents such as agreements, contracts, correspondence, interoffice memos, reports, charts, and tables.
- Manage, organize, and distribute record drawings and specification binders.
- Assist in preparing presentations.
- Establish and maintain appropriate filing systems, both manual and electronic; handle confidential files and reports with discretion.
- Make arrangements for special and routine meetings and lunches, including coordinating conference space and schedules with other departments.
- Create, update, and maintain departmental databases when appropriate.
- Complete special projects to support assigned area.
- Prepare and process expense reports.
- Maintain office and kitchen supply inventory.
- Prepare both internal and external mail, including special handling packages and mailing lists.. Distribute mail and faxes as needed.
As a Project Engineer with Modern Constructors (an affiliate of Hines), you are responsible for implementing company policy, carrying out review and response recommendations, act as an authority to make final approvals on construction field documentation, and act as a formal representative of the company. Responsibilities include, but are not limited to:
- Review plans and specifications with the project team
- Monitor and maintain project schedule activities and assist in coordination of jobsite logistics
- Confirm all deliveries for accuracy and file paperwork appropriately
- Monitor all field expenses related to temporary manpower and rentals
- Foster a cooperative and informative relationship among the Construction team
- Provide data necessary to complete daily activity reports
- Monitor and enforce all company safety policies and procedures
Great Western Studios is a busy and fast paced environment of over 100 studios, and the service and facilities we offer is what makes the Occupiers choose to base their businesses here.
The role of Front of House is crucial to the 1st impressions and overall success of the building. Working as part of the on-site team, you will provide support and assistance to all users, suppliers and colleagues at the Studios. This role is working from Monday to Friday from 4pm - 8pm with salary of £13,049 per annum. Responsibilities include, but are not limited to:
- As the 1st point of contact to the Studios, offer a warm and professional welcome to all.
- Ensure visitors are appropriately signed in and check out of the building.
- Deliver exceptional customer service when dealing with all enquires.
- Taking bookings for the meeting room
- Prepare and support users of the meetings room.
- Answer the main line number and direct as appropriate.
- Accept and sort the building mail and parcels.
- Liaising with security staff, who cover out of hours.
- Managing car parking spaces and allocating subject to availability.
- Support the team when running fire drills.
- Support the FM department with any issues raised.
- Key and access control management.
- Support with any administration duties as delegated by the Studios & Marketing Manager and Assistant.
- Processing of supplier invoices and credits.
As a Property Management Intern in New York with Hines, you will:
- Work effectively with all divisions of your assigned projects and teams
- Bring potential property-related problems and possible solutions to the attention of the responsible party
- Engage in a preview of all facets of Property Management including an introduction to building operations, engineering, construction management, accounting and leasing
- Serve as a member of various project teams as required to facilitate company needs
- Gain a comprehensive overview of practical, client facing Property Management experience
- Obtain a general understanding of a career in the Commercial and Residential Real Estate industry through first-hand experience, shadowing and project-based work
- Complete a project aimed to address an existing issue within the local Hines portfolio. This project will require critical thinking and collaboration with peers
As a Summer Accounting Intern in the East Region with Hines, you will:
-
Gain hands-on Accounting experience through interactions with teams specializing in all facets of real estate.
-
Month-end close procedures including preparation of account reconciliations and monthly general journal entries.
-
Lease administration. Set up new leases in accounting system, record rental revenue, reconcile tenant billing accounts.
-
Accounts payable functions. Reviews invoices and ensures invoices are entered correctly. Issues checks and maintains vendor files.
-
Prepares funding request to investors.
-
Cash management functions. Monitoring and recording of cash transactions, investment of excess cash balances and preparation of bank account reconciliations.
-
Assists in Annual Plan/Budget preparation process.
-
Work on Hines’s top-quality assets with daily exposure to highly seasoned real estate professionals.
-
Contribute meaningfully to processes and decisions that impact Hines’ world-renowned properties
As a Property Management Intern in Washington, D.C. with Hines, you will:
- Work effectively with all divisions of your assigned projects and teams
- Bring potential property-related problems and possible solutions to the attention of the responsible party
- Engage in a preview of all facets of Property Management including an introduction to building operations, engineering, construction management, accounting and leasing
- Serve as a member of various project teams as required to facilitate company needs
- Gain a comprehensive overview of practical, client facing Property Management experience
- Obtain a general understanding of a career in the Commercial and Residential Real Estate industry through first-hand experience, shadowing and project-based work
- Complete a project aimed to address an existing issue within the local Hines portfolio. This project will require critical thinking and collaboration with peers
As Legal Counsel with Hines, you will assist the Assistant General Counsel – APAC with Hines’ legal activities in the APAC region. Advising on risks and liability standards in Hines’ investment vehicles, including joint ventures, separate accounts and funds, as well as assisting with real estate transactions. Coordinating and providing guidance to external law firms to ensure all material legal risks, issues and disputes relating to Hines are effectively managed and controlled. Responsibilities include, but are not limited to:
- Assist with preparing term sheets for joint ventures, separate accounts and funds to invest in real estate assets and development projects in APAC markets
- Review a mix of core & ancillary legal agreements for joint ventures and separate accounts prepared by outside counsel, and participate in negotiations as required
- Work closely with the tax team to determine and implement investment structures
- Assist with real estate transactions such as acquisitions & dispositions of assets and corporate vehicles, forward funding and/or forward purchase transactions etc including all stages of such transactions from initial NDAs & NBOs, through to final closings, leases and loan documents
- Assist with corporate authority matters, including establishment of SPVs, drafting authorizing resolutions, preparing intercompany agreements and shareholder loans, responding to due diligence and “know your customer” requests and reviewing PoAs
- Draft, review and negotiate service agreements (asset, development and property management agreements, corporate service / consultancy agreements etc.)
- Draft, review and negotiate a variety of service contracts with Hines vendors
- Review guarantees provided by Hines entities
- Assist where necessary with licensing and regulatory matters in various jurisdictions
- Assist with strategic projects such as preparing guidance notes & template documents for use within the legal team and the wider business issues
During 2020/2021 Hines Europe launched European Management Services (EMS), an operations platform that provides above-market quality of services and client engagement, overcomes the fragmentation of the industry, and drives synergies across Asset Management, Property Management, and oversight of Integrated Facilities to offer holistic services.
This position is ideal for a trained, experienced operations and program management leader who is looking to drive positive change in the industry at scale, innovate, and support teams building revenue generating businesses. Key responsibility will be to continue the EMS journey by providing leadership of the firm’s model for premier operations services. This position leads hands-on engagement with our European country teams to build the foundations, drive consistency, operational excellence, technology, sharing of knowledge, and help build a robust P&L in each country, aligned with any designated external partners. Responsibilities include, but are not limited to:
- Support the hiring process, development, and training of EMS teams across the region
- Deploy a scalable, replicable toolbox to enable country teams to build the platform
- Drive proactive sharing of experiences, knowledge, learning across geographies
- Partner proactively with the US on programmatic management services
- Assist in the research of new technologies being introduced to CRE
- Partner with regional cross functional leaders supporting operations
- Work with country teams to prepare and manage annual reviews and budgets, including recoveries and variance explanations
- Introduce measures of success, including developing a comprehensive balanced scorecard
- Partner with EMS leadership to communicate all operations initiatives firm-wide and host regular internal meetings and conferences
- Focus on best practices transfers across asset categories (residential, logistics, retail, and office)
- Manage/participate in programs and working groups:
- Occupier Satisfaction Surveys
- Global Digital Strategy Office Initiatives (in partnership with Hines GDSO team)
- Management Services (AM/PM/FM) Conference planning
- European Operational Risk Committee and Best Practices
- Environmental/Social/Governance roadmap
- Hines EXP, Venture/Innovation, and Corporate Operations and Engineering Services
- Support and promote the operational adoption of Client Experience initiatives including the Hines Experience Academy training program.
- Provide support for operations across the Region with long range and day-to-day issues, opportunities, and emergencies.
- Assume the role in maintaining product quality and continuity, where appropriate, on a Region-wide basis.
- Provide operations guidance as required to ownership in the areas of building operations, capital project management and start-up, transition, and/or disposition activities.
- Support operations assessments and follow through in partnership with COES.
- Serve as a resource in the further development of regional management services personnel.
- Provide operations support for new developments, acquisitions, or third-party management projects.
- Participate in the development and recommendation policies of programs consistent with the firm’s business objectives.
- Travel as required to meet position responsibilities, up to 30%.
- Provide emergency or crisis support to properties by leveraging the European Operational Risk Committee.
- Engage in other programs as directed related to changes in the industry or related technologies.
- Develop and recommend additional benchmark/historical performance measures.
- Represent Hines in selected business, community, and industry organizations and groups.
- Carry out other duties as assigned by EMS leadership.
As a Facilities Coordinator with Hines, you will you will serve as a host and central resource for guests and employees for Airbnb’s corporate offices. The Facilities Coordinator is responsible for all office operations, including delivery of Facilities, Food and Safety & Security programs, and functioning as a liaison to property management staff and contractors for routine facility management issues. Responsibilities include, but are not limited to:
- Maintain a space that is productive, safe, and well-maintained, with support & guidance from global Facilities, IT, and Safety & Security team members.
- Act as the primary point of contact for all office operations: supply ordering, building maintenance needs, video conferencing issues, employee concerns, shipments, etc.
- Use global ticketing system to manage incoming requests for facilities and maintenance services, and escalate as needed.
- Act as on the ground contact for Facilities and IT, working with regional contacts and vendors to resolve issues, address routine maintenance, and coordinate shipping and receiving.
- Serves as primary contact to outside vendors for equipment and maintenance related issues, including first aid kits, fire extinguishers, copiers, etc. Directs the activities of vendors and/or contractors engaged in maintaining and repairing systems. Contacts appropriate personnel when emergency maintenance is required.
- Maintain organizational systems to ensure all shared spaces and meeting rooms are tidy and usable throughout the day.
- Maintain inventory of office furniture & equipment.
- Liaise with building management on building issues, in accordance with our lease.
- Manage space planning and maintain a seating chart for office.
- Support space planning efforts including moves, adds, and changes.
- Implement/oversee a food program tailored to the local office that drives culture and cohesion for the team and maximizes the investment.
- Ensure program aligns with global food philosophy and direction.
- Coordinate all snack, beverage and meal deliveries to the office.
- Manage the allocated food program budget by tracking receipts and ensuring program stays within defined budget.
- Act as the primary point of contact for Safety and Security team.
- Follow guidance from Regional Safety & Security Manager to follow global, regional and local protocol.
- Partner closely with the 24 hour Global Security Operations Center (GSOC) to help keep employees and guests safe and informed while in the office or on work travel.
- Assist with safety or security vendor onsite coordination and activities as needed.
- Liaise with building management as needed to ensure company security goals.
- Assist with temporary badging issues as needed.
- Manage oversight of the visitor management system and ensure all guests sign the NDA on the visitor management platform.
- Understand basic IT systems and be available to work with IT to help users as needed.
- Coordinate event set-up and breakdown as needed.
- Follow protocol and operating procedures set and supported by the regional and global office operations teams (Facilities, Safety and Security, Food, IT, and Finance Teams).
- Develops preliminary budget and evaluates monthly expenditures.
- Processes invoices and forwards to manager for approval and accounting for payment. Handles other related accounting duties.
- Develops, implements, and maintains departmental record keeping, filing systems, and information on the Intranet.
- Assist with preparation of reporting for supported sites, including metrics, project accomplishments and open issues.
- Handles special projects as assigned by management.
As an Associate – Due Diligence with Hines, you will be responsible for supporting the fundraising efforts of the Hines Capital Markets Group by managing all investor due diligence processes related to the company’s current and past investment offerings (including private funds, publicly registered, non-listed real estate investment trusts (REITs), and 1031 exchange programs). Responsibilities include, but are not limited to:
-
Respond to due diligence questionnaires (“DDQs”) and requests of information (“RFIs”), communicate portfolio updates, and prepare detailed summaries of investment offerings and various forms of financial analysis as requested by broker-dealers, consultants, registered investment advisors, institutional investors, etc.
-
Conduct competitive analysis and other research and prepare materials and reports to support capital raising efforts and fund management teams.
-
Effectively communicate specific details about Hines’ past, current and prospective investment offerings and answer questions in person, via email, and over the phone.
-
Respond to ad hoc requests/research projects from the management team and other business groups within the organization to assist with product development and positioning.
As a Data and Analytics Summer Analyst Intern with Hines, you will perform the integral role of helping design systems to capture data as it is generated. The Data & Analytics team is responsible for transforming the data generated through Hines’s regular course of business into strategic insights. This is an exciting position at the crossroads of business and computer science with lots of room to grow. If you have a passion for problem solving and systems building, we welcome you to apply!
- Perform data analysis
- Generate queries, create/maintain spreadsheets and tracking tools
- Problem-solving and making data corrections
- Taking on responsibility for small projects/special assignments
- Assisting with the execution of key initiatives
- Partner with professionals within the department to collect information to complete tasks
- Document current data generation, flows, uses, and needs
- Identify procedural inefficiencies and develop or source software to automate or improve workflows
As an Associate with Hines, you will assist senior management with all aspects of real estate investment and development projects and asset management of operating properties. Responsibilities include, but are not limited to:
- Provides administrative and financial support to ensure project completion and underwriting new market opportunities for consideration.
- Participates in the management of development projects including feasibility analysis, entitlement processes, financing, design, contracting, and construction management.
- Participates in the asset management of existing properties, including tenant relations, investor relations, and communications.
- Performs financial analysis of acquisitions and development opportunities via financial modeling, analysis of cash flows, and application of valuation methods using a combination of Argus and Excel software.
- Monitors project budgets and schedules for significant variances and oversees contractor payments where appropriate.
- Assists in the leasing of certain properties, to include working closely with legal counsel in review of lease documents.
- Facilitates the marketing of projects to investors, including making certain that all project agreements are properly documented.
- Monitors the flow of information regarding project design among interested parties, including investors, market research personnel, construction groups, and architects.
- Works closely with appropriate personnel to design and implement marketing plans.
- Develops a constant awareness of market opportunities.
- Provides support for project design and site selection activities as needed.
- Serves as a member of various project teams as required to facilitate company needs.
- Acts as a team member with all Hines employees.
- Complies with all Hines policies and procedures.
As the Global Ventures Lab Intern with Hines, you will:
- Assist in the preparation of materials for internal and external stakeholders including case studies, marketing materials, presentations, proposals, and recommendations.
- Support the collection and analysis of relevant data.
- Support Global Venture Lab projects by liaising with cross-functional Hines teams (development, investment management, asset management, operations, central functions and more!).
- Support with the preparation of responses to investor requests and due diligence questionnaires.
- Establish and maintain relationships with broad Hines teams: local asset managers, portfolio management, fund management, marketing, human resources, compliance, engineering, and capital markets.
As an Operations Engineer - Union with Hines, you will operate and maintain all building equipment and systems. Responsibilities include, but are not limited to:
- Perform preventative maintenance work on mechanical, electrical, plumbing and HVAC related equipment
- Troubleshoot operations failures and re-establish building services under minimal supervision
- Supervise maintenance work as needed
Como Asistente financiero en Hines, tus principales responsabilidades serán:
-
Generación de facturas de renta/mantenimiento/estacionamiento/ingresos a inquilinos, y complemento de pagos.
-
Revisión de facturas de proveedores, generación de pagos en banca electrónica.
-
Seguimiento a CxC, CxP, y flujo de efectivo.
-
Cálculo de rentas/gastos de operación e incrementos anuales.
-
Generación de reportes mensuales: ingresos, gastos y carga de información en sistema Oracle.
-
Generación de reportes a área contable: ingresos, gastos, información bancaria, contratos, etc.
-
Comunicación continua con inquilinos y proveedores para resolución de dudas de pagos/facturación.
-
Seguimiento a proveedores para cumplimiento de temas REPSE.
Como CONTADOR en Hines, tus principales responsabilidades serán:
-
Asociarse con el administrador de la propiedad y los contadores del personal para garantizar la precisión de los informes financieros y presupuestos.
-
Preparar y revisar informes operativos mensuales y trimestrales para inversionistas, trabajando en estrecha colaboración con los administradores de activos y administradores de propiedades.
-
Preparar y revisar estados financieros mensuales y cronogramas de respaldo.
-
Realizar funciones de tesorería, incluida la gestión de efectivo y proyecciones de flujo de efectivo.
-
Mantener el modelo de valoración de edificios Argus de la propiedad para el análisis de compra/venta/retención de los inversores.