As an Administrative Assistant with Hines at Fourth & Madison, you will communicate and coordinate with tenants, vendors and building staff to provide day-to-day property services to tenants. You will provide advanced administrative support to ensure the smooth operation of the property management office. Responsibilities include, but are not limited to:
- Welcomes and provides at least initial support to tenants, vendors, guests, and visitors who contact the property management office in person, by phone, or e-mail.
- Communicates and coordinates with tenant contacts and building staff regarding tenant requests, service calls, events, use of tenant amenities, building services, documentation requirements, etc.
- Assists in developing, producing, and distributing communications to tenants.
- Coordinates and implements tenant events, in support of the property management team.
- Manages tenant amenities, including the use of such amenities (e.g., Fitness Center, Conference Rooms, and 7th Floor Patio) by tenants as well as the maintenance and support of them by vendors.
- Provides positive customer service experience to tenants, their guests and visitors, as well as building staff.
- Conducts and documents property inspections on a regular basis.
- Requests and maintains required documentation for tenants and vendors, including certificates of insurance, workers' compensation, OFAC, etc.
- Purchases, manages, and maintains office supplies to support property management and engineering offices.
- Ensures property management office, including the Breakroom, as well as amenity areas are kept in clean and professional order.
- Manages and maintains relationships with office supplies and equipment vendors, including the handling of associated invoices.
- Provides administrative services to the property management office, including such services as paper and electronic filing, mail processing, tracking of costs, waste diversion, etc.
- Develops, plans, and coordinates team events for the building staff, within budgetary guidelines.
- Coordinates with property management teams at other local Hines-managed properties to share resources and leverage opportunities.
- Complies with all written Hines company policies.
- Carries out other duties as assigned by the Property Manager.
As an Apprentice Engineer with Hines, you will assist in the operation and maintenance of various building systems and equipment of each property and become knowledgeable about engineering field responsibilities. Responsibilities include, but are not limited to:
- Assist with performing preventive maintenance and repairs on all mechanical, electrical, plumbing and HVAC systems including, but not limited to pumps, chillers, boilers, air compressors and air handling units.
- Make adjustments and changes to HVAC and related equipment in order to maintain established operating criteria within the guidelines set forth by the Supervisor.
- Perform general repairs, maintenance and replacement of building components including, but not limited to: building fixtures and appliances, plumbing and electrical.
- Participate in the water treatment chemical programs established in the property.
- Maintain operation logs and files, where appropriate, to include, but not limited to: central plant operations, chemical consumption logs and other equipment or operation inspection logs specific to the property.
- Apply basic knowledge and skills in HVAC distribution and controls in order to make adjustments and/or corrective actions to resolve work orders.
- Provide prompt and courteous response to tenant requests within the guidelines set forth by Hines.
- Maintain ethical, professional, and courteous relations with contractors and tenants.
- Establish and maintain a cooperative working relationship with the entire operation staff and perform as a team member.
- Participate and learn all current Hines and property emergency procedures.
- Develop understanding and usage of fire alarm and life safety systems at assigned property.
- Adhere to all Hines and property policies and procedures and perform all duties in a safe manner.
- Actively participate in required training activities and seminars.
As an Assistant Manager – Marketing Compliance with Hines, you will performs a key risk management role to help ensure that all advertising and marketing across Hines globally complies with applicable laws and regulations. This role will review marketing material for consistency with U.S. and International regulatory standards as they apply to private real estate funds and U.S. publicly registered non-traded REITs and approve materials. Responsibilities include, but are not limited to:
- Reviews and approves marketing materials used by members of Hines capital raising teams in the U.S., U.K., Europe, Middle East/North Africa and Asia.
- Acts as a subject matter expert for the capital raising teams in helping to ensure marketing materials comply with U.S., U.K., E.U. (primarily) legal and regulatory requirements related to securities and investment-related advertising.
- Provide guidance on business policies, standards, and procedures.
- Identify trends in monitoring and supervision of data, advise on emerging risks and provide guidance to business regarding marketing regulatory requirements.
- Work with outside counsel for Hines’ U.S. public non-traded REIT to implement changes to marketing material and disclosures required by the Securities and Exchange Commission, states regulators and/or the Financial Industry Regulatory Authority (FINRA).
- Administer AdMaster, the third-party cloud-based advertising review system used by Hines and use the software to assist the firm in achieving an efficient marketing material review process.
- Create summary reports to Compliance and Business Management that detail compliance metrics, findings and corrective actions.
- Participates in other projects as delegated by the Product Compliance Manager.
As a Management Assistant with Hines, you will be responsible for providing advanced administrative support to senior leadership to ensure the smooth operation of the area, under limited supervision. Responsibilities include, but are not limited to:
- Provides administrative support by coordinating, facilitating, and communicating regional information.
- Answers phones, forwards accurate and detailed messages, facilitates conference calls and, as appropriate, disseminates general information to callers.
- Composes various documents such as agreements, contracts, correspondence, interoffice memos, presentations, and reports.
- Coordinates special activities and functions such as Hines conferences, client conferences and special events, travel appearances, guest travel arrangements, meetings, interviews, and conference calls.
- Makes arrangements for special and routine meetings and lunches, including coordinating conference space and schedules with other departments.
- Makes comparisons between sets of data by identifying trends in data, drawing conclusions, and suggesting solutions.
- Assists with presentations and special projects.
- Establishes and maintains appropriate filing systems, both electronic and manual.
- Creates, updates, and maintains departmental databases when appropriate.
As the Workplace Experience Specialist with Hines, you will act in a supporting role for a client's operations, take ownership of certain elements of the facilities operations scope of work, run projects, and provide response and coordination of resolution for specific requests. Responsibilities include, but are not limited to:
- Handle day-to-day operations and serve as the first point of contact for client service requests and facility-related issues.
- Maintain a personal daily to-do list to assist in tracking all pending items.
- Gather weekly highlights and review with the Soft Services Manager.
- Deliver exceptional service quality as reflected in client feedback.
- Assist with the development and distribution of occupant-facing communication and guides.
- Oversee space tours, including developing tour plans, providing tours, and training tour guides for onboarding.
- Manage relationships with key internal and external vendor partners (Engineering, Vendors, Contractors, etc.).
- Obtain and file vendor insurance certificates, maintain client and vendor contact lists, emergency contact lists, and other pertinent records and files.
- Conduct vendor walkthroughs to proactively assess repair or service needs.
- Monitor all periodic services (e.g., cleaning, security, access system, break room program, kitchen/appliance maintenance, and office supplies).
- Complete assigned site inspections in accordance with SLAs and KPIs to maintain the functionality and aesthetics integrity of occupied spaces across the portfolio.
- Monitor and manage contracts and compliance.
- Collaborate with internal and/or external sourcing professionals to source local services and goods through third-party suppliers, maximizing utilization of preferred vendors and spending with Minority/Women-owned Business Enterprises.
- Organize leadership requests and see them through.
- Communicate regularly with employees regarding status updates and service requests, ensuring all requests are handled promptly, professionally, and tailored to the individual.
- Ensure all work is recorded in the applicable system of records.
- Assist with business continuity and emergency preparedness planning.
- Conduct market research and compare costs and benefits when evaluating new vendors for presentation to the client management team.
- Assist the Soft Service Manager in developing and overseeing the detailed, zero-based annual operating budget.
- Assist the Soft Service Manager in drafting monthly/quarterly variance reporting in a timely manner.
- Assist with billing, invoicing, and other client charges in compliance with facility service agreements.
- Review and issue all proposals before sending to Coupa for obtaining purchase orders.
- Report trends and issues requiring programmatic reviews.
As a Regional Property Manager - Multifamily with Hines, you will support and execute company strategies related to property management operations by directing the team members on the assigned portfolio of properties, and by implementing the policies, procedures, and practices that enable each property to meet and/or exceed budgeted financial goals and achieve operation performance objectives. Responsibilities include, but are not limited to:
- Develops the annual budgets for the assigned portfolio and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and resolving gaps in the financial portfolio
- Manages the financial and operational performance of the assigned portfolio, identifies and investigates indicators of performance deficiencies or opportunities, and guides the development of appropriate action plans that correct deficiencies or maximize opportunities to ensure the portfolio meets stated goals and objectives
- Provides leadership to the team of community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices
- Oversees the appropriate and adequate staffing at each community by interviewing, hiring, and training team members, and by managing their performance in accordance with company policies, values, and business practices
- Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth
- Ensures that the appearance and physical aspects of the properties meet the established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio
- Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between project team members
- Ensures that all property operations in portfolio are in adherence and compliance with governing business documents (including but not limited to closing documents, Property Management Agreements, or governing programs)
- Utilizes property management software, word processing, spreadsheet, and database management applications to complete and produce required reports and other employment documents
- Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, researching and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information
As a Lead Engineer or Assitant Engineering Manager with Hines, you will operate and maintain all building systems, troubleshoot operations failures and re-establish building services; act as building systems expert in recognizing deficiencies in current systems, and understand and explain the impact of implementing changes to current systems or installation of new systems. You will also lead a crew in day-to-day operations and maintenance responsibilities, including scheduling personnel and tracking/reporting budgeted and unbudgeted expenses. Responsibilities include, but are not limited to:
- Perform general maintenance and repairs on all mechanical, electrical, plumbing and HVAC systems including, but not limited to pumps, chillers, boilers, air compressors and air handling units.
- Make adjustments and changes to HVAC and related equipment in order to maintain established operating criteria within the guidelines set forth by the Supervisor.
- Perform general repairs, maintenance and replacement of building components including, but not limited to: building fixtures and appliances, plumbing, electrical and A/C controls.
- Maintain operation logs and files, where appropriate, to include, but not limited to: central plant operations, chemical consumption logs and other equipment or operation inspection logs specific to the property.
- Apply well developed knowledge and skills in HVAC distribution and controls in order to make adjustments and/or corrective actions to resolve work orders.
FABRIK is on a mission to uplift communities and create more serendipity in real life by reimagining community spaces. By creating vibrant, human-centered environments where people can come together, collaborate, and thrive, Fabrik is an early-stage startup, passionate about bringing people together and fostering meaningful connections that drive positive change.
Community Engagement and Support:
- Collaborate with partners and key stakeholders to understand community needs, build relationships, and align on goals and initiatives.
- Serve as an advocate for communities, ensuring their needs and feedback are considered in operations and beyond.
- Monitor and respond to questions, feedback, and concerns promptly and professionally.
- Encourage participation in discussions, events, and activities.
Community Operations:
- Coordinate logistics, including scheduling, guest speaker invitations, and event promotion.
- Own full scope of programs, gatherings and experiences: planning, coordination, and facilitation, in collaboration and alignment with FABRIK team.
- Manage event registration, attendance tracking, and follow-up. Collaborate with marketing to promote and communicate with FABRIK stakeholders.
Measurement, Reporting, and Analytics:
- Define metrics and analytics to measure the effectiveness of community engagement efforts.
- Track and analyze metrics, identifying trends and actions.
- Report community growth, engagement, and satisfaction.
- Analyze and communicate the impact of the engagement and strategies to relevant stakeholders.
- Use data and insights to inform engagement strategy and planning, as well as marketing and outreach.
Member acquisition and brand representation
- Cultivate relationships with local businesses, organizations, and thought leaders to expand our network and enhance the visibility of our brand.
- Develop partnerships and sponsorship opportunities that align with the interests and objectives of our community.
- Build and nurture strong relationships with prospects, members, and key stakeholders.
- Serve as a trusted advisor to prospective members, offering ongoing support and assistance throughout the sales process.
- Conduct introductory meetings and tours to showcase the features, amenities, and benefits of Fabrik.
- Online engagement for member acquisition.
Team and space management
- Liaise with external building operators to ensure process is followed.
- Responsible for ensuring that the physical space aligns with Fabriks needs and values.
- Managing budget and ordering for operating expenses and consumables in space.
- Recruit, train, and supervise a team of staff members, including community associates and administrative staff.
Vendor management for on-site maintenance etc.
- Provide ongoing coaching, support, and professional development opportunities to empower team members and ensure high performance.
- Foster a collaborative and supportive work environment that values diversity, creativity, and continuous learning.
As Manager - Property Marketing of Marketing Operations with Hines, you will support the formulation and execution of Hines’ digital marketing strategies by developing and implementing marketing technology systems and processes in support of the Willowick portfolio (Hines’ multifamily management brand).
You will work closely with the Director - Property Marketing, Multifamily and the Global Property Marketing team to find efficiencies through automation or improvement of daily marketing functions, elevating the day-to-day marketing of our growing multifamily portfolio.
You will be passionate about understanding the latest multifamily marketing strategies and emerging trends to support our online presence via all digital channels, including our property websites and Hines.com. You will be a true collaborator, sharing these insights and best practices with marketing and communications peers across the organization.
You have a love of process, innovation, and finding solutions to complex problems. You will also be an expert communicator, skilled at presenting to internal stakeholders and partners to drive alignment and adoption of new processes and standards of working.
- Leverage data to create standards and guidelines for property website development, on-site SEO & local search, and analytics tracking standards in Google Tag Manager and Google Analytics 4
- Support the digital launch for various property types including multifamily, commercial, and mixed-use to ensure the website and digital channels are accurate and operational
- Confidence in reviewing paid search and social performance campaigns and providing feedback on performance to agency partners for reporting modifications
- Exemplify the definition of customer service to our internal and external partners and lead cross-functional collaboration with other departments
- Support initiatives and programs that drive our One Hines digital strategy by monitoring marketing technology platforms and finding opportunities to bridge data silos when possible
- Keep abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs, business meetings, conferences, and other events, researching and/or subscribing to the internet or other professional publications, and/or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.
As Manager - Property Marketing of Marketing Operations with Hines, you will support the formulation and execution of Hines’ digital marketing strategies by developing and implementing marketing technology systems and processes in support of the Willowick portfolio (Hines’ multifamily management brand).
You will work closely with the Director - Property Marketing, Multifamily and the Global Property Marketing team to find efficiencies through automation or improvement of daily marketing functions, elevating the day-to-day marketing of our growing multifamily portfolio.
You will be passionate about understanding the latest multifamily marketing strategies and emerging trends to support our online presence via all digital channels, including our property websites and Hines.com. You will be a true collaborator, sharing these insights and best practices with marketing and communications peers across the organization.
You have a love of process, innovation, and finding solutions to complex problems. You will also be an expert communicator, skilled at presenting to internal stakeholders and partners to drive alignment and adoption of new processes and standards of working.
- Leverage data to create standards and guidelines for property website development, on-site SEO & local search, and analytics tracking standards in Google Tag Manager and Google Analytics 4
- Support the digital launch for various property types including multifamily, commercial, and mixed-use to ensure the website and digital channels are accurate and operational
- Confidence in reviewing paid search and social performance campaigns and providing feedback on performance to agency partners for reporting modifications
- Exemplify the definition of customer service to our internal and external partners and lead cross-functional collaboration with other departments
- Support initiatives and programs that drive our One Hines digital strategy by monitoring marketing technology platforms and finding opportunities to bridge data silos when possible
- Keep abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs, business meetings, conferences, and other events, researching and/or subscribing to the internet or other professional publications, and/or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.
As an Assistant Operations Manager with Hines, you will assist the Property Manager in the decommissioning of the site area, as well as the planning and implementation of all mechanical operations, maintenance, energy management programs, and employee development programs to Hines quality standards and property operating objectives. Assisting with the supervision of engineering staff is a future objective. Responsibilities include, but are not limited to:
- Assist with directing and overseeing all building maintenance and operations.
- Assist in recommending appropriate staffing levels and hire, supervise and coordinate activities of engineering staff while assuring compliance to Hines standards.
- Perform, maintain, and supervise, within the area of responsibility, an effective operation and general maintenance program with accurate, up-to-date records including, but not limited to: HVAC, MEP, electrical and plumbing
- Assist with training engineering staff, including but not limited to: building systems, equipment function and purpose, operation and maintenance procedures and Hines Efficient Practices
- Maintain current and historical preventive maintenance and repair records on all mechanical equipment.
- Ensure property compliance with all City, State and Federal safety and environmental laws, codes, standards and regulations.
- Provide prompt and courteous response to tenant requests within the guidelines set for by Hines.
- Maintain ethical, professional, and courteous relations with contractors and tenants.
- Establish and maintain a cooperative working relationship with the operations staff and perform as a team member.
- Follow and maintain all current emergency procedures set forth by Hines and the assigned property, including but not limited to:
- Direct and assist with evacuations, bomb searches and life safety alarms as needed.
- Assist emergency authorities and response teams in capacity of fire/life safety director.
- Audit engineering personnel time sheets.
- Adhere to all Hines and property policies and procedures and perform all duties in a safe manner and help ensure compliance with city, state and federal safety and environmental laws, codes, standards and regulations.
- Actively participate in required training activities and seminars.
- Oversee the administration of necessary inventory control programs and systems to ensure accurate and timely records of its disposition.
- Assist with providing engineering staff with correct equipment, tools, and training as appropriate to the property.
- Assist with long-term strategic planning for the property, including long-range forecasting.
- Assist with hiring, supervising, performance evaluations and coordinating activities of engineering staff while assuring compliance to Hines standards.
- Participate in the preparation of annual budgets, and overseeing daily account activities.
- Purchase supplies and services required within the area of responsibility and approved budget guidelines.
- Act without approval to ensure that standards are maintained, in the absence of the Property Manager.
- Maintain familiarity with property's security systems.
- Assume additional responsibilities as delegated by Property Manager.
As a Tenant Services Coordinator with Hines, you will provide coordinate the day-to-day delivery of property services to the tenants while emphasizing a positive response to tenant concerns. Responsibilities include, but are not limited to:
- Upload invoices and link purchase orders in Nexus. Follow up on unpaid invoices and outstanding purchase orders.
- Assist Property Manager and Project Accountant on collection efforts for tenant receivables.
- Answer phones and greet guests during Staff Assistant’s lunch hours, breaks, sick and vacation coverage, manage office inventory, mail, courier, admin support to team members, expense reports, filing system.
- Manages bookings, coordinates meeting requests, manages inventory and processes credits/billings.
- Manage and maintain databases for Aware Work Order System (tenants, contractors, vendors, suppliers), VTS Rise Tenant Experience App, Send Word Now, WPS Evac app (fire wardens, persons requiring assistance), building website, elevator screens and tenant contact lists.
- Coordinate tenant meeting bookings and complete meeting minutes with follow up of action items.
- Coordinate vendor meeting bookings and complete meeting minutes with follow up of action items.
- Upload insurance certificates and WCB letters in system, manage database, communicate required information from tenants, contractors and vendors.
- Assist in parking agreements, audits, database and coordination with Parking Manager.
- Assist in storage agreements, audits, database and coordination with Assistant Property Manager.
- Coordinate live updates to tenant manual, design/construction manual, loading dock manual
- Coordinates Tenant move-in/outs, facilitates completion of any punch list items, and distributes checklist to management team.
- Coordinates lobby exhibits, special events, special programs, holiday events, tenant breakfasts, gifts, and promotions.
- Assist with planning, organizing and coordinating quarterly tenant meetings.
- Assists in developing, producing, and distributing building communications. Responsible for all typing related to Tenant Services Coordinator’s job, including: key transmittal letters; tenant mailing and notifications (e.g. common area building projects).
- Follows-up on daily tenant service requests (e.g. service calls and special service requests).
- Acts as a team member with all employees of the management staff.
- Carries out other duties as assigned by Assistant Property Manager, Property Manager and General Manager.
Varuna is seeking a motivated and dynamic Business Development Analyst to work closely with the CEO in a remote capacity. This position offers a unique opportunity to contribute to the growth and success of a pioneering real estate startup within the global Hines organization. The ideal candidate is a self-starter with a passion for real estate, strong communication skills, and a desire to make a significant impact in a collaborative and innovative environment.
Sales Support:
- Collaborate with the CEO to develop and implement sales strategies.
- Assist in identifying new business opportunities and potential clients.
- Conduct market research to stay informed about industry trends and competitor activities.
Project Management Assistance:
- Support project management efforts, including coordination of tasks and timelines.
- Assist in the development and maintenance of project documentation.
- Collaborate with cross-functional teams to ensure project milestones are achieved.
General Administrative Tasks:
- Provide remote administrative support to the CEO, including scheduling, virtual meeting coordination, and travel arrangements.
- Prepare virtual presentations, reports, and other materials as needed.
- Handle various ad-hoc tasks and projects to support the overall efficiency of the team.
As an Ownership Accountant with Hines, you will primarily be involved in the day-to-day accounting activity of the department, including cash, real estate, and tax reporting for the business owners. In addition, this position will be responsible for preparing ad hoc reports requested by internal and external parties, as well as the maintenance of general ledgers. Responsibilities include, but are not limited to:
- Maintain accuracy and completeness of general ledgers through review and approval of journal entries.
- Compilation of ad hoc reports as requested by the business owners or management.
- Enter and approve wire transactions as needed.
- Prepare bank account reconciliations.
- Prepare intercompany reconciliations.
- Prepare daily cash reconciliations for real estate activity.
- Assist with preparation of quarterly business expense reports.
- Prepare journal entries for various ownership entities including debt service and tax entries.
- Review and post journal prepared by accounting staff to ensure accuracy and completeness.
- Provide oversight of accounts payable transactions and provide accounting guidance for staff accountant(s).
- Communicate/coordinate with internal groups as needed.
- Assume additional responsibilities within scope as assigned.
As a Skyline Scholar with Hines, you will:
- Gain an educational experience through interactions with professionals who specialize with all facets of real estate development and investment.
- Participate in virtual and in person completion of modules for the duration of 6 weeks from June 17th - August 9th.
- Be a part of networking opportunities with industry leaders.
- Receive a first round interview for the Hines REDI program summer internship for the following summer.
- Commitment is approximately 3-5 hours a week; can be completed in conjunction with internships or other activities.
The role of Marketing Coordinator is a varied one, from driving traffic to the website to generate leads, raising the studios profile through working with the studios manager and other parties appointed, studio holder liaison, office admin and reception support and cover.
Great Western Studios is a busy and fast paced environment of over 100 studios, and the service and facilities we offer is what makes the occupiers choose to base their businesses here.
- Work as part of a small team to ensure the Studios are running smoothly
- Produce and share a high level marketing report illustrating trends, where leads have come from and making suggestions for further progress
- Work with the 3rd party suppliers to raise the Studios profile
- Strive for high customer engagement and satisfaction
- Attend and minute marketing meetings, noting actions
- Working with the 3rd party Web Design agency
- Work with the 3rd party PR company
- Run the social media channels with a clear programme and mix of content
- Monitor and report on engagement
- Prepare promotional material for internal and external campaigns
- Create a monthly newsletter, promoting studio holders, the building and welcoming new Occupiers
- Dress vacant studios to increase interest
- Ensure the billboard is up-to-date at all times, showing vacant studios and providing Studio Holders with a platform to promote
- Email marketing
- Customer engagement
- Cover reception over lunch breaks, holiday and where there are absences
- Ensure there is always a warm and professional welcome to all at Great Western Studios
- Ensure visitors are appropriately signed in and check out of the building
- Ensure all calls to the Studios are answered in a timely manner
- Deliver exceptional customer service at all levels to all clients, suppliers and studio holders
As a Property Management Summer Intern for the Midwest with Hines, you will:
- Work effectively with all divisions of your assigned projects and teams
- Bring potential property-related problems and possible solutions to the attention of the responsible party
- Engage in a preview of all facets of Property Management including an introduction to building operations, engineering, construction management, accounting and leasing
- Serve as a member of the various project team as required to facilitate company needs
- Gain a comprehensive overview of practical, client facing Property Management experience
- Obtain a general understanding of a career in the Commercial and Residential Real Estate industry through first-hand experience, shadowing and project-based work
- Complete a project aimed to address an existing issue within the local Hines portfolio. This project will require critical thinking and collaboration with peers
As Manager - Property Marketing of Marketing Operations with Hines, you will support the formulation and execution of Hines’ digital marketing strategies by developing and implementing marketing technology systems and processes in support of the Willowick portfolio (Hines’ multifamily management brand).
You will work closely with the Director - Property Marketing, Multifamily and the Global Property Marketing team to find efficiencies through automation or improvement of daily marketing functions, elevating the day-to-day marketing of our growing multifamily portfolio.
You will be passionate about understanding the latest multifamily marketing strategies and emerging trends to support our online presence via all digital channels, including our property websites and Hines.com. You will be a true collaborator, sharing these insights and best practices with marketing and communications peers across the organization.
You have a love of process, innovation, and finding solutions to complex problems. You will also be an expert communicator, skilled at presenting to internal stakeholders and partners to drive alignment and adoption of new processes and standards of working.
- Leverage data to create standards and guidelines for property website development, on-site SEO & local search, and analytics tracking standards in Google Tag Manager and Google Analytics 4
- Support the digital launch for various property types including multifamily, commercial, and mixed-use to ensure the website and digital channels are accurate and operational
- Confidence in reviewing paid search and social performance campaigns and providing feedback on performance to agency partners for reporting modifications
- Exemplify the definition of customer service to our internal and external partners and lead cross-functional collaboration with other departments
- Support initiatives and programs that drive our One Hines digital strategy by monitoring marketing technology platforms and finding opportunities to bridge data silos when possible
- Keep abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs, business meetings, conferences, and other events, researching and/or subscribing to the internet or other professional publications, and/or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.
As a Regional Property Manager - Multifamily with Hines, you will be responsible for supporting and executing company strategies related to property management operations by directing the team members on the assigned portfolio of multifamily properties, and by implementing the policies, procedures, and practices that enable each property to meet and/or exceed budgeted financial goals and achieve operation performance objectives. Responsibilities include, but are not limited to:
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Develops the annual budgets for the assigned property or properties and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and resolving gaps in the financial portfolio
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Manages the financial and operational performance of the assigned property or properties, identifies, and investigates indicators of performance deficiencies or opportunities, and guides the development of appropriate action plans that correct deficiencies or maximize opportunities to ensure the portfolio meets stated goals and objectives
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Provides leadership to the property or properties by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices
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Oversees the appropriate and adequate staffing at each property or properties by interviewing, hiring, and training team members, and by managing their performance in accordance with company policies, values, and business practices
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Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the property or properties, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth
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Ensures that the appearance and physical aspects of the properties meet the established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio
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Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between project team members
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Ensures that all property operations in portfolio are in adherence and compliance with governing business documents (including but not limited to closing documents, Property Management Agreements, or governing programs)
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Utilizes property management software, word processing, spreadsheet, and database management applications to complete and produce required reports and other employment documents
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Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, researching and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information
As a Manager, Property Marketing at Hines, you will apply your skills in branding and visual merchandising to support the execution of property marketing strategies and tactics including branding, property identity, media, and digital content to successfully launch new real estate development projects or reposition existing properties. You will report to the Director, Development and Property Marketing and collaborate with Hines’ property teams around the world and external creative agencies to create inspiring placemaking that exceeds lease-up, occupancy and tenant and client satisfaction targets and ties to Hines’ global brand strategy. Responsibilities include, but are not limited to:
- Assist in the development, execution, and optimization of integrated marketing strategies for new construction and existing properties for every property type and geographic region
- Serve as a resource to Hines' regions for all property-level marketing including branding, property identity, media, creative, website development, on-line reputation, social media, and marketing events
- Provide creative and strategic guidance to project teams across regions and categories
- Help differentiate and position Hines' client properties as market leading and innovative branded assets
- Track and share best practices in property marketing across the firm
- Source and vet creative vendors/resources and maintain a preferred vendor list
- Provide project management including vendor selection, marketing budget planning, deliverable tracking, and overall budget management