As a Resident Services Coordinator – Multifamily with Hines, you will play an integral role in demonstrating a 5-star resident and guest service experience in every interaction at our community in Jersey City. You will exemplify extraordinary customer service skills as you provide prompt response and showcase your vast knowledge of local entertainment and restaurant venues. Your possessing of in-depth familiarity of the local businesses will be vital to your success. Reporting to the General Property Manager, the Resident Services Coordinator - Multifamily is insightful, helpful, and understands the value of good service. Responsibilities include, but are not limited to:    - Leads by example, lives the standards and behaviors consistent with the core values and culture of the community. - Builds brand loyalty by striving to ensure every resident interaction is positive. - Enthusiastically greets all residents, perspective residents, guests and visitors with a friendly face. - Maintains courteous communication with the owners, residents, their guests, and vendors. - Serves as a point of contact for all residents and guests. - Provides dedicated concierge services for Penthouse Units as described by management. - Provide assistance in ensuring a seamless resident move-in experience. - Assists with the organization and execution of resident & community events. - Maintains pride in the property’s maintenance and appearance needs, by ensuring lobby and public areas are neat and orderly.

As a Social Media and Marketing Intern with Hines, you will:   - Assist in the development and creation of weekly newsletter, This Week at CityCenterDC - Create content and schedule weekly social media posts - Monitor social media feedback - Assist with website updates - 16 hours a week in person; the hours would be Monday – Thursday for 4 hours per day, except event days that fall outside of business hours. Those two events are The Washington Ballet performances that run Thursday, June 6 through – Saturday, June 8 from 5:00-7:30pm and our Car Show on Saturday, June 15, which will run approximately 10am – 7pm.

As an Operations Engineer with Hines, you will operate and maintain all building equipment and systems by routinely reviewing operating conditions and established programs with supervisor to understand and resolve any abnormal operating issues. Responsibilities include, but are not limited to:   - Provide prompt and courteous response to tenant requests within the guidelines set forth by Hines. - Maintain ethical, professional and courteous relations with contractors and tenants. - Establish and maintain a cooperative working relationship with the entire operation staff and perform as a team member. - Perform preventive maintenance and repairs on all mechanical, electrical, plumbing and HVAC systems including, but not limited to pumps, chillers, boilers, air compressors and air handling units. - Make adjustments and changes to HVAC and related equipment in order to maintain established operating criteria within the guidelines set forth by the Engineering Manager. - Perform troubleshooting and general repairs, maintenance and replacement of building components including, but not limited to building fixtures and appliances, plumbing and electrical systems, lighting and lighting control systems and building control systems - Be familiar with the Hines Engineering Standards and assist with managing property-specific engineering programs - Maintain operation logs and files, where appropriate, to include, but not limited to central plant operations, chemical consumption logs and other equipment or operation inspection logs specific to the property. - Apply working knowledge and skills in HVAC distribution and controls in order to make adjustments and/or corrective actions to resolve work orders. - Demonstrate full competency in all current Hines and property emergency procedures including but not limited to: - Assist with directing building occupants with evacuations - Assist with bomb searches - Assist with life safety system alarms - Assist emergency authorities and response teams - Be knowledgeable with the operation and usage of the fire alarm and life safety systems at the property - Adhere to all Hines and property policies and procedures and perform all duties in a safe manner to help ensure compliance with city, state and federal safety and environmental laws, codes, standards and regulations. - Actively participate in required training activities and seminars

As a Financial Accountant with Hines, you will be responsible for managing project treasury functions and financials requirements, including month-end closure procedures, preparing & posting journals, reconciliations, budget variance analysis, ensuring project financials are maintained appropriately and providing support to the business project managers and Finance team.   - Carry out month-end closing procedures including preparation of account - Carry out month-end closing procedures including preparation of account reconciliations & financials, posting of journal entries, and organizing supporting documents. - Assist the Property Manager and Senior Accountant to ensure accuracy of journal entries and general ledger. - Assist with the treasury functions. - Assist in annual plan/budget preparation process by preparing revenue projections and variance analysis for certain accounts. - Perform Statutory Obligations. - Works closely with Asset/Project Managers and Senior Accountants to ensure accuracy of Funding Notices, spend trackers and financial reporting. - Manage Project reported positions to ensure compliance with AASB / IFRS, and alignment to JV agreements & Deeds. - Assist throughout the half-year and year-end audit processes through providing necessary support, answering queries, and assisting with financial statement preparation. - Work on ad-hoc projects alongside the wider finance team. - Act as the gatekeeper for all financial and contract aspects related to projects.

As the Asset Manager for Hines, you will be responsible for identifying and implementing opportunities to create value and generate incremental returns in the Hines portfolio of Australian real estate assets (commercial and industrial) and driving their performance. This includes asset strategy, leasing (new and renewals) and tenant relations and co-ordination, leading capital expenditure projects, overseeing performance of management services team and involvement in future sale and disposition strategies. Responsibilities include, but are not limited to:  - Supervising performance of operations and management services team in meeting targets/budgets and compliance with the Property Management Agreement. - Prepare, implement, and monitor the annual property budgets for income, operating and capital expenditure - Maintain, review, and refine asset management strategy, including tenancy information, lease expiry profile and rent reviews. - Implement annual asset management business plans and develop asset management strategies focusing on increasing value and returns. - Working closely with the development team to execute capital expenditure projects and refurbishments on existing assets. - Maintain effective communications with investors and / or fund team on individual assets, which includes periodic reporting requirements. - Identify and implement value added opportunities for existing properties and preparation of business case supporting such opportunities. - Supervising and coordinating in conjunction with the Director, Leasing, all aspects of the leasing process including HOA and Lease preparation and negotiation with tenant reps, leasing agents and tenants directly.  - Assist in marketing strategy and implementation, including working with marketing agencies. - Coordinate and drive performance of asset valuations. - Work with acquisition and development teams to help underwrite new investment opportunities. - Support the acquisition team’s pursuit and operational transition of new investment opportunities. - Coordination and communication both up and down the organisation to maximize efficiencies and investment returns, including nurturing relationships with tenants/clients and internal stakeholders. 

The Leasing & Marketing Coordinator with Hines at Galleria Edina plays a pivotal role in the seamless integration of tenants within the shopping center, including guiding prospective tenants through the leasing process, ongoing tenant interaction and communication and a variety of leasing and marketing tasks to support Galleria’s overall goals and objectives for the shopping center. Responsibilities include, but are not limited to:    Leasing Support - Act as primary point of contact alongside the Galleria Leasing Director for prospective tenants, guiding them through the leasing process. - Coordinate and facilitate communication between prospective tenants and various internal departments. - Work alongside Property Manager to obtain LODs and construction timelines, ensuring milestones are met, space is delivered on time, lease requirements are followed, and issues are addressed promptly. - Maintain leasing tracker and keep updated notes on leasing calls. - Support leasing efforts with administrative duties related to lease routing for permanent and temporary tenants, including collecting financials and other relevant information needed to process lease documentation.   - Regularly update View The Space (VTS) software with new information on prospective tenants. Act as primary representative for property for VTS related requests. - Continuously research contacts for new emerging retail brands and update in the tenant database.   Tenant Communication - First point of contact for tenant requests, with timely response to questions and comments. - Coordinate new tenant introduction meetings (in person or via phone) to welcome new Galleria retailers and describe available marketing opportunities. - Manage the tenant database to ensure all information is current and correct, including store and corporate contacts. - Create and distribute store memos via Mail Chimp email platform.   Events & Promotions - Assist in the preparation, coordination and supervision of Galleria events, including securing tenant participation, vendor communication and on-site event management. - Assistance with planning and implementation of center-wide promotions, including tenant outreach, offer/information compilation and editing/proofing promotional materials. - Coordinate holiday entertainment, including event scheduling, license agreements, collection of insurance/waivers and on-site event monitoring.   Website - Continuously monitor and update the Galleria website to ensure accuracy and an excellent user experience. - Seek out retailer sales, events and new products on a weekly basis for social and website promotion.   Advertising and Public Relations - Assist with tenant communication and product pulls for Galleria media segments, in addition to on-set support at segments. - Maintain the on-mall digital signage calendar and update digital signage advertising as needed to ensure that all displayed information is current and relevant.   Miscellaneous - Assist in coordinating internal meetings and preparing Galleria presentations. - Code invoices and monitor actual vs. budgeted expenses. - Complete special projects to support Galleria management staff as requested.

As a Building Engineer with Hines, you will maintain basic operation and maintenance of all building equipment and systems by routinely reviewing operating conditions and established programs with Supervisor to understand and resolve any abnormal operating issues. Responsibilities include, but are not limited to:   - Perform preventive maintenance and repairs on all mechanical, electrical, plumbing and HVAC systems including, but not limited to pumps, chillers, boilers, air compressors and air handling units. - Make adjustments and changes to HVAC and related equipment in order to maintain established operating criteria within the guidelines set forth by the Supervisor.  - Perform general repairs, maintenance and replacement of building components including, but not limited to: building fixtures and appliances, plumbing and electrical. - Participate in the water treatment chemical programs established in the property. - Maintain operation logs and files, where appropriate, to include, but not limited to: central plant operations, chemical consumption logs and other equipment or operation inspection logs specific to the property. - Apply working knowledge and skills in HVAC distribution and controls in order to make adjustments and/or corrective actions to resolve work orders. - Provide prompt and courteous response to tenant requests within the guidelines set forth by Hines. - Maintain ethical, professional, and courteous relations with contractors and tenants. - Establish and maintain a cooperative working relationship with the entire operation staff and perform as a team member. - Demonstrate full competency in all current Hines and property emergency procedures including but not limited to: - Assist with directing building occupants with evacuations - Assist with bomb searches - Assist with life safety system alarms - Assist emergency authorities and response teams - Utilize fire alarm and life safety systems at assigned property and make adjustments as needed. - Adhere to all Hines and property policies and procedures and perform all duties in a safe manner and help ensure compliance with city, state and federal safety and environmental laws, codes, standards, and regulations. - Actively participate in required training activities and seminars.

As an Apprentice Engineer with Hines, you will assist in the operation and maintenance of various building systems and equipment of each property and become knowledgeable about engineering field responsibilities. Responsibilities include, but are not limited to:   - Assist with performing preventive maintenance and repairs on all mechanical, electrical, plumbing and HVAC systems including, but not limited to pumps, chillers, boilers, air compressors and air handling units. - Make adjustments and changes to HVAC and related equipment in order to maintain established operating criteria within the guidelines set forth by the Supervisor.  - Perform general repairs, maintenance and replacement of building components including, but not limited to: building fixtures and appliances, plumbing and electrical. - Participate in the water treatment chemical programs established in the property. - Maintain operation logs and files, where appropriate, to include, but not limited to: central plant operations, chemical consumption logs and other equipment or operation inspection logs specific to the property. - Apply basic knowledge and skills in HVAC distribution and controls in order to make adjustments and/or corrective actions to resolve work orders. - Provide prompt and courteous response to tenant requests within the guidelines set forth by Hines. - Maintain ethical, professional, and courteous relations with contractors and tenants. - Establish and maintain a cooperative working relationship with the entire operation staff and perform as a team member. - Participate and learn all current Hines and property emergency procedures including but not limited to: - Assist with directing building occupants with evacuations - Assist with bomb searches - Assist with life safety system alarms - Assist emergency authorities and response teams - Develop understanding and usage of fire alarm and life safety systems at assigned property. - Adhere to all Hines and property policies and procedures and perform all duties in a safe manner. - Actively participate in required training activities and seminars.

As a General Property Manager - Multifamily with Hines, you will be responsible for managing the daily operations of an assigned Class A property including a designated section for condos and retail space. In addition, you will also be managing the team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Hines policies and procedures. Responsibilities include, but are not limited to:   - Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns - Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports - Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance - Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund - Oversees the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease - Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues - Ensures the property’s maintenance team members comply with the Hines standards with respect to responding and completing resident service requests - Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal - Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed - Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the property and responds quickly and with urgency to client/owner concerns, issues, questions, and requests - Provides leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices - Conducts pricing reviews and implements approved strategy to meet or exceed market and ownership goals - Active involvement in local apartment association(s) ensuring latest local jurisdictional requirements are implemented in a timely fashion

As an Assistant General Property Manager - Multifamily with Hines, you will be responsible for supporting and assisting the General Property Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports. Responsibilities include, but are not limited to:   - Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset - Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables - Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue - Complete lease/renewal paperwork to ensure completion to company standards - Ensuring the smooth running of our community in a fast-paced environment - Assist the Property Manager with providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability - Maintain effective on-site staff through coaching and mentoring as needed - Work with leasing staff to ensure that leasing/marketing goals are met - Adheres to Hines established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings - Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased - Processes resident move-outs by reviewing lease terms and notice requirements - Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues - Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make-ready tasks with the maintenance supervisor Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed

As a High-Rise Leasing Professional - Multifamily with Hines, you will partner with the Leasing Manager pertaining to the property’s marketing, advertising and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited to:   - Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in - Conduct property tours to future residents and visitors - Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing - Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market - Use and create promotional items and technology to communicate with potential prospects and generate revenue - Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy - Assist the Leasing Manager with the lease renewal program and the communication process - Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew

As a Leasing Professional - Multifamily with Hines, you will be responsible for partnering with the Leasing Manager pertaining to the property’s marketing, advertising, and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited:    - Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in - Conduct property tours to future residents and visitors - Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing - Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market - Use and create promotional items and technology to communicate with potential prospects and generate revenue - Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy - Assist the Leasing Manager with the lease renewal program and the communication process - Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew

As a Service Supervisor - Multifamily with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited:    - Manage the completion of all work orders generated from resident requests - Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met - Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives - Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks - Implement and oversee inventory control - Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency - Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance - Prepare and manage the maintenance and capital expense budget for the property - Participate in regional and firm-wide initiatives and assignments - Participate in staff’s evaluation process as needed and determined by Supervisor - Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment - Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations - Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets - Provide staff with correct equipment, tools, and training as appropriate to the property - Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling - Adjust and operate the fire alarm and life safety systems - Monitor and manage building energy use and maintain energy management programs - Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues - Ability to troubleshoot standard operations and repair problems with limited supervision - Successful completion of all required training programs within required timeframes - Able to analyze mathematical data related to financial and operational decisions

As a Service Technician - Multifamily with Hines, you will be responsible for overseeing technical and mechanical work of the property to meet the standards of Hines. Responsibilities include, but are not limited:    - Complete assigned work orders generated from requests for service in a timely manner - Oversee the property grounds and other amenities by performing general cleaning such as trash and debris disposal, pressure wash breezeways and pool areas, and painting curbs and signage as needed - Be proactive in diagnosing the issues with the property and provide solutions that are in accordance with established Hines policies, standards, and code requirements. - Identifies areas for improvement and provides suggestions to improve overall efficiency and productivity - Prepare vacant apartment homes for leasing and new move-ins via inspection, identify what requests are needed, scheduling with contractors and vendors as needed, and complete all maintenance tasks - Appropriately handle all documentation and other paperwork in a complete fashion without disrupting other service requests - Practice proper safety techniques with all mechanical or electrical equipment malfunctions, reporting any injuries, accidents, or other safety issues to the appropriate contact - Support cost-cutting and expense control programs by verifying parts are up to standards for repair rather than a complete replacement when possible - Follows guidelines for the proper and safe usage of hand, power tools, testing equipment, and safety devices and other items, as well as make sure items are returned - Notify the supervisor about any items needed and evaluate what needs to be re-ordered without being wasteful - Generally competent in understanding and following all current emergency procedures - Adjust and operate the fire alarm and life safety systems - Functional knowledge of the Hines policies and standards - Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment - Successful completion of all required training programs within required timeframes - Possess computer skills to administer the work order programs and building operations - Compute basic mathematical equations - When applicable, *obtain required city and/or government licenses or permits, i.e.: - The EPA CFC Universal Certification Technician certificate - Pool & Spa Operator *  If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit.

As a Marketing Intern of Living Operations with Hines, you will experience various aspects of Marketing while working for a solid international real estate company, leader in the Italian market.   - Support to execute marketing plans aligned to business objectives and budgets, ultimately reaching or beating revenue targets - Help to deliver innovative and creative resident acquisition and retention campaigns, ensuring these have accurately recorded and reported ROI - Support to develop lease-up strategies for new properties, including planning, coordination and support of execution with local onsite leasing teams - Oversee the property digital strategy and execution along with contributing to the broader international digital strategy - Support the performance analytics management for all marketing activities and preparing regular reports on campaign and project performance - Play an integral role within the team in launching living brands fostering relationships with potential business partners - Act as brand ambassador of the living brands within Hines - Proactively engage in the business by consistently brainstorming innovative strategies to enhance the success of campaigns

Role Profile   As a Sales & Service Assistant, you will be responsible for leading the sales efforts for our Glasgow West End accommodation. This includes conducting face-to-face sales, implementing on-site marketing strategies, and handling telephone and email inquiries, all while maintaining a high standard of customer service and managing front-of-house administrative tasks. We are looking for a proactive and confident individual who is comfortable approaching potential customers and driven to achieve leasing targets. Responsibilities include, but are not limited to:   - Performing general reception and administration duties, including being the initial point of contact for current residents and contractors and confidently resolving issues. - Confidently interacting with current residents, assisting with rent payments, maintenance arrangements, and dispute resolution. - Conducting viewings of the show flat. - always maintaining cleanliness and tidiness of the show flat in preparation for viewings. - Engaging in face-to-face sales interactions. - Answering incoming calls and following up on potential sales leads. - Providing prospective students with relevant information about the local area. - Updating the site's social media accounts daily. - Organising and managing events on-site throughout the academic year. - Promoting the brand at student fairs and universities. - Supporting the General and Assistant Manager in all aspects of customer service, marketing, and sales. - Providing weekly performance-related information to share with the management team. - Driving sales conversions through responsive, proactive follow-up, and outstanding customer service. - Occasionally working evenings or weekends for events and fairs. ( Ad hoc ) - Carrying out duties as requested by the General or Assistant Manager. - Meeting and greeting customers and external visitors. - Carrying out any ad hoc duties as required. - Ensuring compliance with Health & Safety requirements on-site

Hines PWS Strategic Accounts team markets Hines’ investment products and services to the home office professionals of wirehouse, private bank, independent broker-dealer and large RIA / RIA aggregator channels. The focus is on building and maintaining long-term client relationships and communicating key themes from the firm's leading investment professionals. The Head of Strategic Accounts is responsible for leading the business development strategy for PWS’ third-party wealth management clients in an effort to grow account relationships and support the distribution effort by focusing on product visibility and platform placement.   - Oversee a team of Strategic Account Managers providing coverage of wirehouse, private bank, independent broker-dealer and RIA channels - Develop and lead the partner firm coverage strategy to drive strategic initiatives aligned to Hines PWS goals - Lead and establish relationships with key stakeholders and decision makers at partner firms to drive business development efforts; including senior leadership, relationship management and product teams  - Partner closely with Hines Research, Regional Teams and Product Management to create institutional type content to help position products and investment capabilities - Monitor and analyze key performance metrics (AUM growth, revenue generation, client satisfaction…etc.) on a regular basis; providing regular updates and recommendations to senior management - Provide insights to leadership on competitive landscape, product positioning and client priorities - Partner with internal stakeholders and external partners on new product development - High focus on detail, execution and leadership / management skills - Culture carrier within the team and broader business; provide coaching and guidance to team members when appropriate / necessary

As an Assistant Community Manager - Multifamily with Hines, you will be responsible for supporting and assisting the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports. Responsibilities include, but are not limited to:   - Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables - Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue - Adheres to Hines established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings - Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased - Processes resident move-outs by reviewing lease terms and notice requirements - Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues - Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make-ready tasks with the maintenance supervisor - Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed

As a Senior Accountant with Hines, you will ensure the accuracy and propriety of all financial data and reports maintained and prepared for the properties, projects, tier entities, and investors. Responsibilities include but are not limited to:   1. Fund Accounting & Financial Reporting                                                                                   - Supervise accounting firms to ensure accuracy of accounting records - Coordinate quarterly closing (including negotiation of timeline with Asset Managers, Property Managers and accounting firms) to meet the reporting deadline - Review monthly/quarterly financial reports prepared by accounting firms in compliance with JGAAP and IFRS - Work closely with the Finance team in Singapore, which includes answering queries and providing financial analysis as required - Deal with local statutory audits and group audits in an efficient way in coordination with accounting firms and auditors - Provide regular and ad-hoc financial reports to investors - Assist in annual plan/budget preparation process, which includes revenue projections and variance analysis   2. Tax Compliance & Advisory Support - Arrange tax filing and payments in liaison with external tax accountants - Provide tax related information of Japanese SPVs to the US tax team via the integrated tax management system - Assist in conducting tax planning and due diligence prior to fund structuring and property acquisition - Identify and address potential/existing tax issues to avoid adverse tax consequences - Provide professional advice and support to the internal/external stakeholders   3. Cash & Treasury Management - Prepare cash balance reports and cash distribution projection on a quarterly basis - Work closely with Asset Managers and Finance team in Singapore to ensure timely cash distributions from Japanese SPVs - Assist the Investment team in arrangement of capital calls - Manage debt related information in liaison with Finance team in Singapore - Work with the financial service vendor to conduct valuation of debts and derivatives   4. Fund Administration - Oversee procedures for SPV’s incorporation, liquidation, capital injection/redemption, dividend distribution, etc. to ensure compliance with statutory regulations - Liaise with Asset Managers to keep company documents up-to-date (e.g. Articles of incorporation, Shareholders registry) - Assist the Investment team in setup of new projects, which includes bank account opening, preparation of company documents, selection of accounting firms/auditors, etc. - Provide local documents requested by overseas banks and/or foreign accounting service providers on an ad-hoc basis - Assist in issuing management fee invoices to project SPVs

The Operations Manager will plan, coordinate and manage all mechanical operations, maintenance, energy management programs, and employee development programs to Hines quality standards and property operating objectives, as well as provide direct supervision of the operations staff. Responsibilities include, but not limited to:    - Direct and oversee all building maintenance and operations - Recommend appropriate staffing levels and hire, supervise and coordinate activities of operations staff while assuring compliance to Hines standards - Direct and maintain an effective operation and general maintenance program with accurate, up-to-date records including, but not limited to: HVAC , MEP, electrical and plumbing - Train operations staff, including but not limited to: building systems, equipment function and purpose, operation and maintenance procedures and Hines Efficient Practices - Maintain current and historical preventive maintenance and repair records on all mechanical equipment - Ensure property compliance with all City, Province and Federal safety and environmental laws, codes, standards and regulations - Establish and implement prompt and courteous response to tenant requests within the guidelines set for by Hines - Maintain ethical, professional, and courteous relations with contractors and tenants - Establish and maintain a cooperative working relationship with the entire operation staff and perform as a team member. - Follow and maintain all current emergency procedures set forth by Hines and the assigned property, including but not limited to: - Direct and assist with evacuations, bomb searches and life safety alarms as needed - Assist emergency authorities and response teams in capacity of fire/life safety director - Control operations activities and building mechanical systems - Monitor and approve operations personnel time sheets - Adhere to all Hines and property policies and procedures and perform all duties in a safe manner and help ensure compliance with city, Provincial and federal safety and environmental laws, codes, standards and regulations. - Actively participate in required training activities and seminars - Establish inventory control programs with appropriate parts stocking levels with accurate and timely records of receipts and issues - Provide operations staff with correct equipment, tools, and training as appropriate to the property - Develop long-term strategic plans and forecasting for the property - Evaluate and counsel operations staff on performance - Provide staff leadership, counseling, training and staff scheduling - Prepare annual budget proposal, and monitor and explain variances from approved budget to actual expenses/income - Establish vision and goals for the operations department personnel - Test, maintain, and keep records to ensure emergency equipment in good working order - Initiate any necessary insurance claims on HVAC and other central plant equipment - Evaluate, recommend, and monitor mechanical contractors - Maintain and update blueprint and equipment operations and maintenance information organization - Monitor building energy use, produces reports, proposals, and maintains energy management programs - Monitor metered tenant bill-backs - Moderate participation in regional and firm-wide initiatives and assignments - Oversee tenant construction to ensure building integrity - Maintain required OSHA and Worker's Compensation safety and accident reports on operations personnel and facilities - Assume additional responsibilities as delegated by Property Manager or Vice President - Operations