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Job Locations UK-Lanarkshire-Glasglow
Role Profile   As a Sales & Service Assistant, you will be responsible for leading the sales efforts for our Glasgow West End accommodation. This includes conducting face-to-face sales, implementing on-site marketing strategies, and handling telephone and email inquiries, all while maintaining a high standard of customer service and managing front-of-house administrative tasks. We are looking for a proactive and confident individual who is comfortable approaching potential customers and driven to achieve leasing targets. Responsibilities include, but are not limited to:   - Performing general reception and administration duties, including being the initial point of contact for current residents and contractors and confidently resolving issues. - Confidently interacting with current residents, assisting with rent payments, maintenance arrangements, and dispute resolution. - Conducting viewings of the show flat. - always maintaining cleanliness and tidiness of the show flat in preparation for viewings. - Engaging in face-to-face sales interactions. - Answering incoming calls and following up on potential sales leads. - Providing prospective students with relevant information about the local area. - Updating the site's social media accounts daily. - Organising and managing events on-site throughout the academic year. - Promoting the brand at student fairs and universities. - Supporting the General and Assistant Manager in all aspects of customer service, marketing, and sales. - Providing weekly performance-related information to share with the management team. - Driving sales conversions through responsive, proactive follow-up, and outstanding customer service. - Occasionally working evenings or weekends for events and fairs. ( Ad hoc ) - Carrying out duties as requested by the General or Assistant Manager. - Meeting and greeting customers and external visitors. - Carrying out any ad hoc duties as required. - Ensuring compliance with Health & Safety requirements on-site
Job ID
2024-11633
Category
Property Management - Commercial
Job Locations CA-ON-Toronto | CA-ON-Toronto
The Operations Manager will plan, coordinate and manage all mechanical operations, maintenance, energy management programs, and employee development programs to Hines quality standards and property operating objectives, as well as provide direct supervision of the operations staff. Responsibilities include, but not limited to:    - Direct and oversee all building maintenance and operations - Recommend appropriate staffing levels and hire, supervise and coordinate activities of operations staff while assuring compliance to Hines standards - Direct and maintain an effective operation and general maintenance program with accurate, up-to-date records including, but not limited to: HVAC , MEP, electrical and plumbing - Train operations staff, including but not limited to: building systems, equipment function and purpose, operation and maintenance procedures and Hines Efficient Practices - Maintain current and historical preventive maintenance and repair records on all mechanical equipment - Ensure property compliance with all City, Province and Federal safety and environmental laws, codes, standards and regulations - Establish and implement prompt and courteous response to tenant requests within the guidelines set for by Hines - Maintain ethical, professional, and courteous relations with contractors and tenants - Establish and maintain a cooperative working relationship with the entire operation staff and perform as a team member. - Follow and maintain all current emergency procedures set forth by Hines and the assigned property, including but not limited to: - Direct and assist with evacuations, bomb searches and life safety alarms as needed - Assist emergency authorities and response teams in capacity of fire/life safety director - Control operations activities and building mechanical systems - Monitor and approve operations personnel time sheets - Adhere to all Hines and property policies and procedures and perform all duties in a safe manner and help ensure compliance with city, Provincial and federal safety and environmental laws, codes, standards and regulations. - Actively participate in required training activities and seminars - Establish inventory control programs with appropriate parts stocking levels with accurate and timely records of receipts and issues - Provide operations staff with correct equipment, tools, and training as appropriate to the property - Develop long-term strategic plans and forecasting for the property - Evaluate and counsel operations staff on performance - Provide staff leadership, counseling, training and staff scheduling - Prepare annual budget proposal, and monitor and explain variances from approved budget to actual expenses/income - Establish vision and goals for the operations department personnel - Test, maintain, and keep records to ensure emergency equipment in good working order - Initiate any necessary insurance claims on HVAC and other central plant equipment - Evaluate, recommend, and monitor mechanical contractors - Maintain and update blueprint and equipment operations and maintenance information organization - Monitor building energy use, produces reports, proposals, and maintains energy management programs - Monitor metered tenant bill-backs - Moderate participation in regional and firm-wide initiatives and assignments - Oversee tenant construction to ensure building integrity - Maintain required OSHA and Worker's Compensation safety and accident reports on operations personnel and facilities - Assume additional responsibilities as delegated by Property Manager or Vice President - Operations
Job ID
2024-11626
Category
Property Management - Commercial
Job Locations US-GA-Atlanta
The Specialty Leasing Manager with Hines, will have the responsibility for the ancillary revenue financial performance and operation at Atlantic Station (Atlanta, GA). The Specialty Leasing Manager role contributes to the financial success of the property through effective ancillary revenue deal making which may include some of the following types of revenue: Temp In-line, Storage, Vending, Filming, Events, Common Area activations, Advertising and Sponsorships. This position requires a strong understanding of sales and retail merchandising in order to negotiate license agreements and market to prospective tenants and partners. Specific responsibilities include canvassing/prospecting the regional market as well as researching potential concepts to generate new leads, documenting and managing the Salesforce CRM database, effectively negotiating terms of tenancy with operators, securing proper approvals and documentation. Responsibilities include, but are not limited to:    - Recommend and implement deals that will contribute to the property’s profitability. - Identify opportunities for income enhancement and expense reduction including lease prospects, optimal mix, and related canvassing, negotiation of new and renewing license agreements and working with the Atlantic Station PM team on approvals.  - Assist with the assigning of locations for the ancillary revenue merchants, considering the product lines of permanent merchants. Coordinate set-up and operation of temporary tenants with operations staff. - Partner with Retail Director to identify potential temporary prospects. Promote the identity of the ancillary revenue program. - Develop, maintain, and strengthen collaborative relationships inside and outside the organization. - Listen actively and express self clearly in conversations and written communication with others. - Adaptable to the changing nature of the business. - Build a business strategy and budget and provide monthly financial and expense reprojections. - Identify property objectives with Property Management team and Retail Director. - Prospect for unique product lines in order to expand the merchandise mix of the center and increase revenue. - Ensure ancillary revenue projections per the monthly budget process are met and reconciled. - Develop long-range plans for the property and meet and or exceed income generating objectives. - Document Specialty Leasing program activities appropriately and include noteworthy information in property staff meetings. - Prioritize projects to meet required deadlines. Carefully manage several projects at once, focusing on the desired end-result of one’s work. - Interact and collaborate as is appropriate with Directors, General Manager, Property Manager, Engineering, Accounting, Marketing, and others to ensure effective outcomes. Function as part of the management team for the property. - Ensure that work is detailed, well organized, professional, complete, and carefully reviews the accuracy of information in work. - Time is of the essence in responding to leads and closing deals.  - Other duties may be assigned.
Job ID
2024-11619
Category
Property Management - Commercial
Job Locations IE-Dublin
Role Profile   To support our sales & leasing, provide best in class customer service and administrative support to the aparto team. This role might suit someone who is friendly, reliable and has great attention to detail. This new and exciting opportunity is tailored towards someone who is looking to join an award winning student accommodation platform and work alongside a like-minded team. Responsibilities include, but are not limited to:   - To manage all general student related queries and correspondence - To provide weekly performance updates to the management team. - To ensure that our Marketing Suite is kept up to date and ready for site tours. - To make appointments and assist with viewings of the Marketing Suite - To participate in face to face marketing activities such as student fairs, and experience programme. - To inspect flats, room and kitchens during our turnaround period. - To assist with the summer turnaround period; to include resident check outs and check ins. - To prepare the documentation and welcome packs for all new residents. - To represent as Ambassadors for Front-Of-House - To manage, improve and update the office information systems
Job ID
2024-11618
Category
Property Management - Commercial
Job Locations US-NY-New York
As a Property Management Intern in New York with Hines, you will:   - Work effectively with all divisions of your assigned projects and teams - Bring potential property-related problems and possible solutions to the attention of the responsible party - Engage in a preview of all facets of Property Management including an introduction to building operations, engineering, construction management, accounting and leasing - Serve as a member of various project teams as required to facilitate company needs - Gain a comprehensive overview of practical, client facing Property Management experience - Obtain a general understanding of a career in the Commercial and Residential Real Estate industry through first-hand experience, shadowing and project-based work - Complete a project aimed to address an existing issue within the local Hines portfolio. This project will require critical thinking and collaboration with peers
Job ID
2024-11598
Category
Property Management - Commercial
Job Locations CA-AB-Calgary
As a Tenant Services Coordinator with Hines, you will provide coordinate the day-to-day delivery of property services to the tenants while emphasizing a positive response to tenant concerns. Responsibilities include, but are not limited to:    - Upload invoices and link purchase orders in Nexus. Follow up on unpaid invoices and outstanding purchase orders. - Assist Property Manager and Project Accountant on collection efforts for tenant receivables. - Answer phones and greet guests during Staff Assistant’s lunch hours, breaks, sick and vacation coverage, manage office inventory, mail, courier, admin support to team members, expense reports, filing system. - Manages bookings, coordinates meeting requests, manages inventory and processes credits/billings. - Manage and maintain databases for Aware Work Order System (tenants, contractors, vendors, suppliers), VTS Rise Tenant Experience App, Send Word Now, WPS Evac app (fire wardens, persons requiring assistance), building website, elevator screens and tenant contact lists. - Coordinate tenant meeting bookings and complete meeting minutes with follow up of action items. - Coordinate vendor meeting bookings and complete meeting minutes with follow up of action items. - Upload insurance certificates and WCB letters in system, manage database, communicate required information from tenants, contractors and vendors. - Assist in parking agreements, audits, database and coordination with Parking Manager. - Assist in storage agreements, audits, database and coordination with Assistant Property Manager. - Coordinate live updates to tenant manual, design/construction manual, loading dock manual - Coordinates Tenant move-in/outs, facilitates completion of any punch list items, and distributes checklist to management team. - Coordinates lobby exhibits, special events, special programs, holiday events, tenant breakfasts, gifts, and promotions. - Assist with planning, organizing and coordinating quarterly tenant meetings. - Assists in developing, producing, and distributing building communications. Responsible for all typing related to Tenant Services Coordinator’s job, including: key transmittal letters; tenant mailing and notifications (e.g. common area building projects). - Follows-up on daily tenant service requests (e.g. service calls and special service requests). - Acts as a team member with all employees of the management staff. - Carries out other duties as assigned by Assistant Property Manager, Property Manager and General Manager.
Job ID
2024-11520
Category
Property Management - Commercial
Job Locations ES-Barcelona, Spain
Desde Hines nos encontramos seleccionando un Gerente/ Property Manager para un edificio de oficinas. Este se integrará en el Dpto. de Management Services de la compañía.   - Gestionar un activo ubicado en Barcelona, así como dirigir, liderar, formar y orientar continuamente a todo el personal de este activo. - Desarrollar y mantener relaciones éticas, profesionales y corteses con clientes, inquilinos y contratistas. Representar a la Propiedad ante Organismos Públicos, Administraciones y Juntas de Propietarios. - Desarrollar, implementar y mantener una estrategia de marketing del activo de acuerdo con el posicionamiento del edificio, brindando creatividad, capacidad de adaptación e implementación de la estrategia.   - Creación, publicación y seguimiento del contenido de las plataformas digitales a disposición de los inquilinos. - Colaboración con el departamento de marketing para desarrollar conceptos, temáticas y ejecutar eventos únicos orientados al cliente del activo con el objetivo de dinamizar los espacios comunes del edificio. - Definir, planificar, dirigir y coordinar la estrategia de comercialización y de marketing, estableciendo los objetivos y supervisando la consecución de estos. - Establecer contactos con posibles arrendatarios y atraer potenciales inquilinos. - Realizar análisis de mercado y de la competencia. - Mantener un conocimiento actualizado sobre la situación del mercado de oficinas, nuevas tendencias, competencia actual y nuevos desarrollos con datos macro/micro que afecten al sector. - Desarrollar relaciones sólidas con una red de operadores de espacios de oficinas y buscar nuevos conceptos de mercado. - Supervisión de la puesta en marcha del edificio y liderar la relación con todos los agentes involucrados para la correcta puesta en marcha del mismo: ingenieros, interioristas, consultores y dirección facultativa, entre otros. - Elaboración, coordinación y seguimiento de presupuestos (Opex, Capex, P&L…) Optimizar los costes de explotación del Presupuesto. - Supervisar, formalizar y controlar todo el ciclo de vida del contrato de arrendamiento, desde la entrega de llaves hasta el vencimiento y cierre de contrato, atendiendo cualquier incidencia que se produzca durante dicho intervalo. - Responsable del nivel de satisfacción de los inquilinos y de la estrategia para minimizar la tasa de rotación en los alquileres. Acompañamiento y gestión de los check-in y check-out de inquilinos. - Supervisión de la parte administrativa de la propiedad, incluida la facturación, el cobro de alquileres, cargos por servicios, deuda, y mantener la plena responsabilidad de la cuenta de resultados. - Seguimiento de los contratos de proveedores y relación con todos los proveedores. - Servir como contacto principal para mantener la interlocución con el propietario. Redacción de informes y material de reporte para el Cliente o terceros de forma que se pueda contribuir a la mejora de procesos y la optimización de recursos por parte de la compañía. - Licitación de servicios con la correspondiente selección de los subcontratistas necesarios para la correcta explotación del edificio: Seguridad, Suministros, limpieza, conserjería, jardinería, mantenimiento, etc. - Negociar contratos y supervisar todos los servicios de contratistas relacionados con el funcionamiento físico de la propiedad. Garantizar el cumplimiento de las condiciones de los contratos de contratistas por ambas partes, conociendo la realidad del edificio y la situación del mercado. - Colaboración junto al departamento técnico en la identificación y ejecución del Capex del edificio. Optimizar los costes en la elaboración del mismo. - Representar a Hines en organizaciones y grupos empresariales, comunitarios e industriales seleccionados. - Disponibilidad ocasional fuera de horario y desempeño de la gestión de operaciones in situ en caso de emergencia. - Colaboración proactiva y dinámica con otras áreas de la compañía. - Cumplir todas las políticas de la empresa.
Job ID
2024-11412
Category
Property Management - Commercial
Job Locations US-IL-Chicago
As a Property Manager with Hines, you will provide day-to-day operations management of the property while emphasizing positive response to concerns of tenants and meet the investment objectives of the owner. Responsibilities include, but are not limited to:    - Develop and maintain ethical, professional, and courteous relations with contractors and tenants. - Manage and develop all property personnel. - Train, mentor, and continually develop Assistant Property Managers. - Negotiate contracts and supervise all contractor services related to the physical operation of the property. - Manage all fiscal activities of the property and maintain full P&L responsibility. - Develop, implement, and maintain a marketing and leasing strategy for both current and prospective tenants and collaborate with asset managers or owners to meet performance objectives. - Serve as primary contact with owner and prepare special ownership reports as needed. - Display in depth knowledge of building mechanical systems and collaborate with Chief Engineer on stationary engineering initiatives. - Direct all emergency procedures including but not limited to: - Establish and execute emergency plans and practice drills - Monitor emergency equipment - Lead and/or assist with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent - Act as fire/life safety director while assisting emergency authorities and response teams - Ensure all government, industry, and company required programs are instituted and maintained within the property. - Provide support to development group including, but not limited to: owner relations, quality control during construction, program development and building start-up. - Represent Hines in selected business, community, and industry organizations (BOMA, ULI, CREN, CREW) and groups. - Comply with all company and regional policies.
Job ID
2024-11450
Category
Property Management - Commercial
Job Locations US-IL-Chicago
As an Assistant Property Manager with Hines, you will assist in providing day-to-day operations management of the property while emphasizing positive response to concerns of tenants and meet the investment objectives of the owner. Responsibilities include, but are not limited to:    - Develop and maintain ethical, professional, and courteous relations with contractors and tenants. - Assist with the management and development of all property personnel. - Handle the administration and vendor management of all activities related to the physical operation of the property. - Manage fiscal activities of the property including, but not limited to: on-site accounting, operations analysis, budget preparation and management, business and financial planning. - Direct all emergency procedures including but not limited to: - Establish and execute emergency plans and practice drills - Monitor emergency equipment - Lead and/or assist with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent - Act as fire/life safety director while assisting emergency authorities and response teams - Comply with all company and regional policies. 
Job ID
2024-11405
Category
Property Management - Commercial
Job Locations US-NY-New York
As the General Manager at The Square, you will manage the daily operations of an assigned location(s) or multiple locations including managing team members and daily activities, driving sales and local marketing, achieving established budgeted financial and operational goals, and ensuring that the operation of the location(s) complies with The Square’s policies and procedures. You are responsible for maximizing occupancy, revenue, and income through enterprising sales and business development methods and exceptional customer service while maintaining a sense of community and running day-to-day operations of your assigned Square location(s). Responsibilities include, but are not limited to:    - Create a professional, hospitality forward environment for members and prospects of The Square via the execution of the Hines Experience Standards - Promotes exceptional customer service, member satisfaction and retention by responding to requests, questions, and complaints in a timely manner, and taking appropriate action to resolve and address requests and service issues - Meets targeted revenues by creating and executing local marketing and broker engagement, ensuring monthly and variable fees are collected and posted in a timely manner - Provides input into the development of budgets for the location(s) by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns - Controls expenditures by staying within the constraints of the approved budget - Work with accounting team to ensure monthly member invoices are finalized, payments are posted, aged receivables are managed, and preparing and reviewing monthly financial status reports - Work with accounting to process invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased - Oversees the sales and license agreement execution process by managing the sales tour process, processing license agreements and renewal agreements, follows proper notice requirements, and collects late fees and other charges as allowable and stated in the terms of the license agreement - Work with property management team to ensure that the physical aspects of The Square and amenities meet established standards for safety, cleanliness, and general appearance and appeal - At the direction of the Property Manager, assists in managing the building owner relationship by meeting with the ownership, the project/asset management team, leasing agents, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed - Work with Client Relationship Management tools to ensure data accuracy across The Square platforms and generate monthly reports
Job ID
2024-11387
Category
Property Management - Commercial
Job Locations US-TX-Irving
As an Assistant Property Manager with Hines, you will assist in providing day-to-day operations management of the property while emphasizing positive response to concerns of tenants and meet the investment objectives of the owner. Responsibilities include, but are not limited to:    - Develop and maintain ethical, professional, and courteous relations with contractors and tenants. - Assist with the management and development of all property personnel. - Handle the administration and vendor management of all activities related to the physical operation of the property. - Manage fiscal activities of the property including, but not limited to: on-site accounting, operations analysis, budget preparation and management, business and financial planning. - Direct all emergency procedures including but not limited to: - Establish and execute emergency plans and practice drills - Monitor emergency equipment - Lead and/or assist with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent - Act as fire/life safety director while assisting emergency authorities and response teams - Comply with all company and regional policies. 
Job ID
2024-11383
Category
Property Management - Commercial
Job Locations US-CA-Santa Clara
As a Property Manager with Hines, you will provide day-to-day operations management of the property, on-site, while emphasizing positive response to concerns of tenants and achieving the investment objectives of the owner.  This is not a remote role. Responsibilities include, but are not limited to:    - Develop and maintain ethical, professional, and courteous relations with contractors and tenants. - Manage and develop all property personnel. - Train, mentor, and continually develop Assistant Property Managers. - Negotiate contracts and supervise all contractor services related to the physical operation of the property. - Manage all fiscal activities of the property and maintain full P&L responsibility. - Develop, implement, and maintain a marketing and leasing strategy for both current and prospective tenants and collaborate with asset managers or owners to meet performance objectives. - Serve as primary contact with owner and prepare special ownership reports as needed. - Display in depth knowledge of building mechanical systems and collaborate with Chief Engineer on stationary engineering initiatives. - Direct all emergency procedures including but not limited to: - Establish and execute emergency plans and practice drills - Monitor emergency equipment - Lead and/or assist with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent - Act as fire/life safety director while assisting emergency authorities and response teams - Ensure all government, industry, and company required programs are instituted and maintained within the property. - Provide support to development group including, but not limited to: owner relations, quality control during construction, program development and building start-up. - Represent Hines in selected business, community, and industry organizations and groups. - Comply with all company and regional policies.
Job ID
2024-11357
Category
Property Management - Commercial
Job Locations US-NY-New York
As a Senior Property Manager with Hines, you will provide day-to-day operations management for the world headquarters of a major financial institution in Midtown Manhattan.  You will play a critical role in ensure the efficient management of the space, while emphasizing positive response to concerns of the clients. Responsibilities will include, but are not limited to:   - Execute property management strategies to meet clients’ evolving objectives - Develop and maintain ethical, professional, and courteous relations with contractors and tenants - Foster positive client relationships by addressing inquiries, concerns and issues - Manage and develop all property personnel - train, mentor, and continually develop staff - Negotiate contracts and supervise all contractor services related to the physical operation of the property - Manage all fiscal activities of the property and maintain full P&L responsibility - Display in depth knowledge of building mechanical systems and collaborate with engineering team on strategic operational initiatives - Ensure all government, industry, and company required programs are instituted and maintained within the property - Ensure property is compliant with all applicable laws, regulations and building codes - Stay updated on industry trends and best practices - Represent Hines in selected business, community, and industry organizations and groups
Job ID
2023-11209
Category
Property Management - Commercial
Job Locations US-NY-New York
As a Director of Property Management with Hines, you will provide day-to-day operations management and oversight for the world headquarters of a major financial institution in Midtown Manhattan. Responsibilities will include, but are not limited to:   - Lead, mentor and motivate the property management team to deliver exceptional service and achieve performance targets - Identify and implement IFM Best Practices through the creation of guidelines, playbooks, and training documents - Manage and ensure service on-site delivery execution teams and outsourced support services (such as the call center) exceed all key performance measurements and client requirements - Attain sufficient familiarity with client organization and develop good working relationships - Champion a client-centric approach to delivering first class customer service - Contribute to contract negotiations and supervise all contractor services related to the physical operation of the property - Have a comprehensive technical and functional understanding of all facilities management, finance, procurement, and reporting systems & processes - Display in depth knowledge of mechanical systems and collaborate with Engineering Managers - Collaborate with cross functional leadership team in other disciplines (Property Management, Facilities Management, Operations, and Engineering) - Champion a client-centric approach to delivering first class customer service - Identify process improvement opportunities and implement new operating strategies - Lead special projects including the support of new client initiatives and provide facilities management guidance. - Represent Hines in selected business, community and industry organizations and groups
Job ID
2023-11208
Category
Property Management - Commercial
Job Locations DE-Munich
What we’re seeking:   At Hines, we recognise the world of real estate and the way people interact with and occupy buildings is transforming.  We are a successful, collaborative, and growing team looking to remould the operational management of buildings with a fresh, dynamic, and human centric approach. We have an ambitious growth strategy across Europe, with the expertise and experience to fill the gap in the market for a truly integrated, technology-driven and ESG-embedded operational management service.   As a result of our ongoing success, a fantastic opportunity has arisen to join our market leading team on a full-time basis to strengthen our ‘Managed Services & Operations’ team in Germany. As a Property Manager (Commercial) you will be responsible for the operational management, and (supporting the) strategic direction, of our commercial properties in Munich.  - Establishing the new brand of Hines Experience in the market as integration of asset, property and facilities management. - Lease management, presentation and marketing - Contract management for leases, service and maintenance - Oversight of external property accounting service - Driving development and efficiency opportunities in the managed properties - Planning, budgeting and controlling for success - Achieving outstanding client and customer satisfaction scores - Strategic procurement - Inspections - Strategic advice for owners and stakeholders - Planning refurbishments, CAPEX and improvements - Space as a service / placemaking - Customer service, customer relationship management - Upholding Hines’ ethical standards through meticulous compliance
Job ID
2023-11157
Category
Property Management - Commercial
Job Locations DE-Munich
What we’re seeking:   At Hines, we recognise the world of real estate and the way people interact with and occupy buildings is transforming.  We are a successful, collaborative, and growing team looking to remould the operational management of buildings with a fresh, dynamic, and human centric approach.   We have an ambitious growth strategy across Europe, with the expertise and experience to fill the gap in the market for a truly integrated, technology-driven and ESG-embedded operational management service.   As a result of our ongoing success, a fantastic opportunity has arisen to join our market leading team on a full-time basis to strengthen our ‘Managed Services & Operations’ team in Germany. As a Property Manager (Technical) you will be responsible for the operational management, and (supporting the) strategic direction, of our commercial properties in Munich.  - Establishing the new brand of Hines Experience in the market as integration of asset, property and facilities management. - Lease management, presentation and marketing - Contract management for leases, service and maintenance - Oversight of external property accounting service - Driving development and efficiency opportunities in the managed properties - Planning, budgeting and controlling for success - Achieving outstanding client and customer satisfaction scores - Strategic procurement - Inspections - Strategic advice for owners and stakeholders - Planning refurbishments, CAPEX and improvements - Space as a service / placemaking - Customer service, customer relationship management - Upholding Hines’ ethical standards through meticulous compliance
Job ID
2023-11158
Category
Property Management - Commercial
Job Locations IT-Milan
Role Profile   Based in the first Milan accomodation, the Receptionist is a key role for the success of our residences. You’ll be part of the exciting opening of a brand new aparto Student Housing. Just as important: you are responsible for every aspect of the aparto guest stay during your shift.   You operate mainly in the reception area where you are open and available with a friendly smile to meet all the needs of students and the questions of new potential guests. This goes way beyond old school reception duties: you and your team members are the aparto’s super-skilled hosts and responsible for the entire aparto guest experience. Responsibilities include, but are not limited to:   - General reception and administration duties - Make sure Health & Safety requirements are meet on site - Answering incoming calls and following-up potential sales - Undertaking viewings of the show flat - Assisting in writing reports and analysis data - Liaising with head office to confirm number of viewings and bookings - Forwarding application forms to interested students - Providing potential students with useful information on the local area - Daily update of the site Social Medias (Face book- Twitter- Instagram) - Able to create, organize and manage events on site during the academic year
Job ID
2023-10760
Category
Property Management - Commercial

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